CDW HELP CENTER

Your account manager will be your point of contact for all quotes, orders and exclusivity pricing. If you do not have an account manager with CDW or have an unmanaged account, please contact Sales Support for assistance.

If you are looking to place an order for an industry related to government, education or healthcare you can contact cdwgsales@cdwg.com for assistance from our dedicated team regarding pricing, proprietary equipment and related needs.

For Canada, please visit CDW Canada.

For the U.K., please visit CDW UK.

If you are a customer from outside the U.S., Canada or the U.K. we cannot assist you with setting up an account or with purchasing from CDW USA.

For assistance with creating an eProcurement order, please contact your account manager.

If you have a dedicated account manager with us, you can contact your account manager for assistance. If you don't have an account manager with us, you can contact Sales for assistance at 800.800.4239.

With your online account, you have access to a team of specialists in sales management, technology sales, customer relations and technical support who can assist you.

For more complex projects or technology solutions, please contact your account manager. Your AM can connect you with a team of technology specialists to design the right solution to meet your company’s needs. Areas of expertise include:

• Document Imaging
• LAN/WAN
• Mobile Wireless
• Power
• Security
• Services
• Software Licensing
• Storage
• Telephony
• Voice and Data

If you are signed in, you can create an online quote. Add items to your shopping cart that you want included in your quote. Once you are done, use the Quote feature within the Shopping Cart to begin the process. You will need to select a shipping method and enter a quote description. You also have the option to enter a cost center code and any customer notes.

Prior to converting this quote to an order, please contact your account manager for configuration, pricing and contract verification. Should you choose to convert this quote to an order without verification, you may be contacted by your account manager to confirm the details of your order.

If you need additional assistance or have further questions, please contact your account manager. If you do not have an account manager with us, please contact Sales Support.

Sign in and visit your Quotes page. Select the quote you want to edit. Once you are viewing a specific quote, you can edit the product details, description, notes, shipping/billing address and shipping method.

If you need additional assistance or have further questions, please contact your account manager. If you do not have an account manager with us, please contact Sales Support.

Sign in and visit your Quotes page. Find the quote you want to convert, then either add it to your cart or select Checkout.

The availability of a product is indicated on the product details page. If you don't see the availability on the product detail page, please contact Sales Support.

CDW offers leasing options for businesses on all of our products. To find out more, please contact Sales Support.

Special offers and pricing are updated in real time.

Prices in the technology industry can fluctuate quickly. The prices on our website are updated in real time, but many ad campaigns are prepared ahead of time. If you see a price discrepancy, let us know and we’ll try to honor the lower price. Also, be sure to look for rebates on your product that can affect the price listing.

Select the View Details option from the product information page for more information on available rebates.

This is usually caused by a rebate expiring. When this happens, we make every effort to get the listings removed from the site as soon as possible.

Restrictive laws in these areas prevent us from offering some promotions in these areas. Contact your individual locality for more information.

Empowering communities around the world is core to our company culture. Our commitment to making a lasting difference is underpinned by our foundational beliefs that everyone should have equitable opportunities and be able to experience the unlimited possibilities that technology unlocks. You can learn more about our Social Impact work and our Digital Equity Grant Program here.

For questions, contact us at SocialImpact@CDW.com.

You can find your tracking number in the shipment confirmation email you received, or when signed in to your CDW Rubi account, you can:

1. Navigate to Orders

2. Click the order number you want to track

3. Find the tracking number next to the item you want to track

CDW's Quick Order Status tool makes it fast and easy to check the status of an order.

Once your order is placed, you can check your account's Recent Orders history to confirm the status of your order, including estimated ship date. You can search for any order from the last three years, using order number, date or P.O number. Select the Order Number you wish to track to view complete details, including current status.

The order confirmation is an acknowledgment that we have received your order. It does not guarantee shipment. You will receive a shipment confirmation email once your order has been successfully processed. For additional questions, please contact your account manager or Customer Relations.

Note: If you are paying for an order via check, the check will be held for up to ten days for processing before your order is released.

We have a highly automated and efficient inventory, shipping and delivery system along with a dedicated team to manage complex logistics movements and services. There are also a wide variety of shipping choices, including special offers and white glove deliveries. Carriers include: FedEx, UPS, DHL, USPS, CEVA, UPS Freight, Veterans Messenger Service and T-Force.

For placing international orders and inquiries, please visit our International Solutions page. Orders for shipment outside of the U.S. are subject to shipping fees, applicable customs, duties and taxes, all of which are the responsibility of the customer. Additional information on CDW’s international shipping policies can be found on our related Terms and Conditions page.

You may save your company’s shipping carrier accounts as part of your CDW account's Profile and Preferences. Select Shipping and in the dropdown menu, select Shipping Accounts. You can then add and fill in the required information fields. If you require additional assistance with your company’s shipping carrier accounts, please contact your account manager. If you do not have a dedicated account manager with CDW, please contact Sales Support.

To return a product, you will need to access the Recent Orders history of your CDW account. Select the Order Number for which you would like to request a return (you can also search for an order by date or P.O. number.)

You will be taken to the Order Details page. In the Product Details section, you have the option to select "Request a Return." Select the item(s) you wish to return. Please detail the reason for your request. When your return is approved you will receive an RMA number, which must be included with the returned merchandise. Your RMA number is valid for 10 business days.

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at CDW’s discretion. Please be aware that specific manufacturers have more restrictive return policies and may be subject to a return fee. If the product is accepted after 30 days, credit will be issued toward future purchases only. For more information, see CDW’s full product return policy (PDF).

If you require additional assistance or have further questions, please contact your account manager. If you don’t have an account manager with us, please contact Customer Relations.

CDW allows customer returns based on the policies of the original product manufacturer. Software is not returnable if the packaging has been opened. If software was distributed electronically, it is not returnable if the licenses were downloaded. Customers should contact Customer Relations to initiate a return or for additional information. Customers must notify CDW Customer Relations of any damaged products within fifteen (15) days of receipt.

For more information see CDW’s full product return policy (PDF).

You can view the status of all completed or pending returns from your CDW account.

Orders placed on CDW.com cannot be canceled online. You will need to contact your account manager directly to update, edit or cancel an order. If you don’t have an account manager with CDW, please contact Customer Relations. Once placed, your order is processed right away. For that reason it’s possible that we've already shipped the order to you. In that case, you will need to follow the CDW return procedure. For more information, see CDW’s full product return policy (PDF).

You can select the View Cart feature from the top menu of our site in order to see your current order. Continue adding items to your cart. If we’ve already begun processing your order, you may need to create a new order. Just continue shopping and check out as usual. When you complete an order, we’ll confirm that order with you via email. You can also check the current status of an order through your CDW account.

Once you've received your RMA #, follow our return instructions to ensure a smooth return.

Original invoices are available through the Recent Orders history in your CDW account. Select the Order Number for which you would like to view your invoice (you can also search for an order by date or P.O. number.) 

Each Order Number includes an option to View Invoice. This will take you to an overview of your order's invoice list, where you can print a copy of your invoice. You can also review order details and shipping status, and read and print your order's packing list.

Our credit department must make any updates to the billing address you have on file. Submit a billing address change request or contact Customer Relations for further assistance. Please note that it may take up to 24 hours for the request to be processed. If you require immediate assistance, please contact your account manager.

When you are ready to check out, you can edit, select and save your preferred shipping address, billing information and payment preferences from the checkout page while completing your most recent order or purchase. Select the checkboxes that correspond to your preferred information to set your defaults moving forward. If you just need to change your shipping address, you can do so from your CDW account's Profile and Preferences.

CDW offers net terms to government agencies, schools and qualified businesses. Please contact your account manager for details. If you do not have a dedicated account manager, please contact Sales Support to create an account. We do not offer credit terms to individuals.

Please include your company information and order number. This information applies to international payment policies as well. Addresses for wire transfers (for the full amount including shipping) are listed below:

CDW
CDW Direct
c/o The Northern Trust Co.
50 LaSalle Street
Chicago, IL 60675
312-630-6000
ABA# 071000152
Account # 47910

CDWG
CDW Government, Inc.
 c/o The Northern Trust Co.
50 LaSalle Street
Chicago, IL 60675
312-630-6000
ABA# 071000152
Account # 91057

The Northern Trust Company
c/o CDW
Account #47910
Routing #071000152
50 LaSalle Street
Chicago, Illinois USA 60675
312.630.6000

CDW
200 North Milwaukee Avenue
Vernon Hills, Illinois USA 60061
Attention: International Prepay

Cashier’s checks are accepted for amounts up to $24,999.00. Please plan to pick up your order during regular banking hours as CDW will need to call the issuing bank for approval of the check.

If your company does not use hard copy purchase orders, please verify with your account manager that your account is authorized for verbal PO and that your name is on the approved list of people authorized to make purchases for your company using verbal PO.

The account must be set up with the same information that is on the check. In this case, an account would need to be created with the business information to be billed out.

Note: If the order is billed out under the wrong account and there is a product return, the refund check will be cut according to the information listed on the account.

The purchase must be made with a company-issued form of payment on the CDW company account. In all instances listed below, tax can be taken off at the time of purchase when the fully completed form (including date and signature) is submitted and the account will be labeled “EXEMPT” by the tax department. The purchaser name on the certificate must match the purchaser name on the account.

Common types of Illinois exemptions include:

Resale Exemption (IL Certificate of Resale Form CRT-61)

Equipment Exemption (IL Equipment Exemption Certificate Form ST-    587)

Government/Education/Non-Profit Organizations: You must present a copy of the Illinois Tax Exempt Certificate with the Illinois tax I.D. number listed on it. Tax-exempt numbers will start with an E. The certificate must have a valid expiration date. If the expiration date is prior to the purchase date, the tax exemption cannot be honored.

You may request a copy of your packing list for any product shipments, which is available as a PDF attachment or as a link within the email response. Go to your CDW account's Recent Orders history and select the corresponding Order Number for complete details.

From the Packing List tab, you can check the packing list(s) you would like to receive and whether you would like to receive the list(s) as a downloadable PDF or email and then submit your completed request.

Note: The email response link may only be viewed by the person requesting the packing list.

CDW is required to collect sales/use tax on all taxable goods and services we sell and required to self-assess and pay sales/use tax on all taxable purchases. This can be an administrative burden for many customers. CDW simplifies and reduces this tax burden by collecting and remitting sales/use tax on behalf of its customers. If you are exempt from sales tax, please file a tax exemption form and submit it to CDW at the time of purchase. The seller name should be listed as “CDW” and the description of purchase is listed as “technology products and services.”

For any questions, please contact your account manager. If you do not have an account manager with us, please contact Customer Relations.

If you have verified that your username and password are correct, there could be individual browser settings or cookies on your system causing sign in problems. Clear your cookies and then try to sign in again. If your username is locked or if you are still having issue with your username or password, please contact Website Support. If your username is disabled, please contact Sales. Please be prepared to provide screenshots of any error messages and details of your browser setting to assist with troubleshooting.

Note: If it has been more than a year since your last login, you will be required to create a new password.

If you have already registered a username with CDW, you can try to recover it. If you haven’t logged on or placed an order online with CDW before, you may not have a username with us, in which case you will need to create one. For additional assistance, or to get your username linked to your organization’s customer account number, please contact Website Support.

A username cannot be changed. You will need to contact your account manager or Sales Support to have a new username created and linked to your CDW customer account number and to have the old username disabled.

Note: You will lose all your defaults and personal settings if you decide to create a new username.

If you forgot your password, you can always recover it. An email containing a temporary password sign in link will be sent to the email address associated with your username. The temporary password link will only be active for 24 hours. If you do not sign in within 24 hours of receiving your temporary password, the link will expire and you will need to complete the Forgot Password process again.

After logging in, you can change your password under your CDW account's Profile and Preferences. Select User Profile and Password to edit.

In order to comply with new banking industry rules, CDW needs your consent to store your credit/debit card information. To provide consent for a card, please visit the Saved Payment section of your account Profile and Preferences. You will be required to re-enter your card details and add a cardholder name. By updating your card details you are agreeing to CDW’s updated saved payment terms and conditions.

After updating your saved credit/debit card, you will can continue to use the card to make purchases on CDW.com.

No, but once the credit card expires, you will need to provide a new/updated credit card and update your express consent for that card on CDW.com. You can revoke consent for a credit card on CDW.com at any time by removing the saved card.

Yes, you should complete the Cardholder First Name, Cardholder Last Name and populate the Card Nickname fields. 

You should only have to update each unique credit card being used for subscriptions once for the consent to be applied to all your subscriptions.

Navigate to your Subscriptions list and check your individual subscriptions to see if they require updating. If so, you will see a message at the top of the Subscription Details page and in the Payment Method section.

You have the option to either update the credit/debit card attached to your active subscription or to select a different card in the Payment Method Section. You can edit all cards in the Profile and Preferences section of your Account Center.

As of 1/1/2021, all automatically renewing subscriptions must have an updated credit card with verified consent on file.

If you do not have an updated credit card with verified consent or otherwise arrange for an alternative payment method, your CDW subscription(s) could be cancelled.

My CDW Account is an online account that has been associated with a CDW customer number. You must have a My CDW Account to access many of the advanced features and tools available on the website. If your online account has not been associated with your customer number, contact your account manager or Customer Relations.This process may take 24-48 hours.

An online account is an account created on CDW’s website. Your online account allows you to save contact and billing information and shopping preferences on our secure servers to make future ordering easier. You can also save shopping carts and check the status of any order you place with CDW. If you place an order, your online account will be linked to your Customer Number once your order is processed. You can create an online account at anytime to get started. If you have additional questions or require assistance, please contact Sales Support.

If you have made a purchase in the past, you can find your customer number on a CDW order, a shipping confirmation email or a CDW invoice. If you require assistance, please contact your account manager. If you are a first-time buyer or do not have an account manager with CDW, please contact Customer Relations. Please have your order number ready.

You can update your contact information under your CDW account's Profile and Preferences. Select User Profile and Password to edit. You can also edit your email address, contact and billing information on the checkout page when completing your most recent order or purchase.

If you are not receiving emails from CDW, please contact Website Support.

In order to purchase for all corporate locations, you will need to contact your account manager to request Account Linking for your company.

Our Custom Catalogs feature allows Administrators to create product catalogs customized at an enterprise level, company level or based on purchasing role or area of responsibility. The Custom Catalogs feature allows for greater customization of user and administrator access to account information as well as the ability to place orders based on purchasing roles and authorization levels.

The following rules may be applied individually or in combination to create a custom catalog:

Lock into Company Solutions — The catalog will be restricted to products which appear within Company Solutions as saved by the Other Feature Administrator.

Lock in Contract — The catalog will be restricted to products in a particular contract or group of contracts.

Enter Individual CDW Part Numbers — The catalog will be restricted to a list of manually-entered CDW Part Numbers (EDCs).

Enter Individual MFG Part Numbers — The catalog will be restricted to a list of manually-entered Manufacturer Part Numbers.

Lock in Purchase History — The catalog will be restricted to products that have been purchased previously by the company as listed in Purchase History.

Save Search Criteria — The catalog will be restricted to products listed in a search result for an Advanced Search query.

For more information, or for assistance with setting up a custom catalog, please contact your account manager.

We are pleased to offer an Employee Purchase Program or EPP which will allow your employees to purchase products at your corporate discount pricing. To set up your company’s EPP, please contact your account manager.

CDW’s Purchase Authorization System (PAS) lets you take control of purchasing with set-and-forget workflows that curb rogue spending and unauthorized purchases.

Set Limits. Set purchasing limits based on order amount, product price, catalog and more.

Monitor Spend. Keep track of buying behavior and trends by requiring order authorization.

Fully Customized. Create unlimited workflows with as many rules, approvers and purchasers as you need.

Note: You must be identified as a PAS Administrator within Security Sections to set up PAS for your Company.

Our User Permissions feature allows an Admin with the correct permissions to control access to site features and tools based on roles. Each user is assigned to a role, which are given specific permissions. Standard groups are available, or custom groups may also be created to better reflect the needs of your company.

Our Company Favorites feature allows other feature Administrators to save individual products, comparison charts, bundles (saved groups of products) and links to external websites for display on the Account Center home page. Sign in and go to the bottom of the Account Center home page to view any Company Solutions saved by your other feature Administrator.

If you are an Other Feature Administrator and need assistance in saving or editing your company’s product standards, please contact Website Support.

To find out how to become an Other Feature Administrator, please contact your account manager.

Unsubscribe from promotional emails by clicking "unsubscribe" at the bottom of an email or manage your communication preferences in Profile & Preferences.

Track your licensing purchases in the Asset Hub.

You can view your purchases through:

• Order History
• Hardware
• Software

Order Reporting is a feature of your CDW account that allows you to track your purchase history for the last three years. You can either create a new report or run one of the standard reports based on the data you need. Once the report has run, you may download it as a csv file for your records.

Bulk Order lets you bypass our search engine by using CDW part numbers to add multiple items to a cart at once. CDW part numbers are the 5- or 6-digit number preceded by “CDW” found next to every product in every catalog, magazine ad or mailing. You can also locate part numbers in your purchase history via your CDW account's Recent Orders history or on an invoice.

To use the Bulk Order, enter CDW part numbers into the input boxes. Repeat the process until you have completed your purchase or order and proceed to checkout.

You can access the Bulk Order tool here.

Your browser must be set to accept cookies from CDW. Our site uses cookies to keep track of the items in your shopping cart. If cookies are turned off, then the shopping cart feature will not work for you. Set your browser to accept cookies and you will be ready to start shopping. If this does not solve your problem, try clearing your cookies. If you continue to experience trouble or require assistance, please contact Website Support.

You are probably experiencing a cache problem. When you attempted to remove the item from your shopping cart, your request was registered. However, the screen that appeared is from the cached memory in your computer. This problem can be solved by clicking the Refresh or Reload button on the top navigation bar of your browser.

Our virtual assistant can answer your questions 24/7. If you need more help, we have live experts available to chat during business hours:

Customer Relations: Monday–Friday 7am–7pm CT

Sales Support: Monday–Friday 7am–7pm CT

Website Support: Monday–Friday 7am–6pm CT

Technical Support: Monday–Friday 7am–7pm CT

Managed Services Support: Monday–Friday 8am–5pm CT

Microsoft Cloud Technical Support:
Our Microsoft Cloud Technical Support team is available to customers who have purchased Microsoft cloud solutions through the Cloud Solution Provider (CSP) Program and are therefore entitled to administrator support from CDW.

Contact CDW Cloud Support for assistance with Office 365, Windows, EM+S and Microsoft 365.

Contact CDW Azure Support for assistance with Azure.

Yes. Your personal information is stored safely behind our firewall. No one at CDW except authorized programmers can access your password. The areas of our site which require you to provide your personal information include online ordering, order status, catalog request and most contest forms. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser, which should have full SSL support. View our Privacy Policy.

We employ the latest 128-bit encryption technology in all areas of the site that require you to provide your personal or account information. These include online ordering, order status, catalog requests and most contest forms. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser.

Personal information given to us for ordering on CDW is not shared with any other entity without your permission. It is used for processing your order and for customizing your experience at CDW. View our Privacy Policy.

Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a client and website and can be accessed either by the web server or the web browser client on your computer.  You can choose whether to receive these files by configuring your browser. On most browsers, the default settings enable you to accept cookies, so if you haven’t changed your defaults, you most likely don’t have to do anything to ensure that your browser accepts cookies. The text in a CDW cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your email address, street address or phone number. View our Privacy Policy.

Yes. Cookies are required to place orders online.

If you choose not to accept a cookie, you will not be able to log on to purchase any products online or check your CDW account's Recent Orders history online. You can shop online, however, and call in your order without using cookies.

Your ability to control the cookies you accept depends on the type of browser you are using. If you are using Google Chrome, go to the Chrome menu icon and navigate to Settings. From there, you can select “Advanced” at the bottom of the menu, and then “Privacy and security” from the dropdown menu. Select “Content settings” from the Privacy menu, and then select “Cookies.” This will allow you to adjust your settings and give you options to regulate cookies from CDW’s site.

Serial numbers for all scanned products can be found through your CDW account, under Order Details in your Recent Orders history. Serial numbers are also tracked for any products for which your company has requested and paid for asset tagging. Products for which asset tags have been applied are tracked in Asset Management.

You can contact Technical Support through chat, email or by calling (800) 383-4239.

You can buy CDW Premium Support for devices purchased from CDW or any other vendor. Premium Support licenses cover one piece of hardware from any brand for up to three years, and offer troubleshooting, setup assistance, virus removal and additional services. Browse our complete Premium Support offerings.