Technology Planning: Mission-Critical Operations Center

Get a clear picture of how a Mission-Critical Operations Center delivers real value.

• Share and leverage data and insights from peer organizations such as other towns, cities or counties.

• Conduct in-depth capacity assessments of critical infrastructure components that may be affected by updating or adding technologies.

• Seek assistance from a trusted partner who can offer expertise or augment talent as needed.

Develop a comprehensive strategy for building or updating your operations center to improve decision-making.

• Chart a useful lifecycle of each major operations center solution component and determine whether it is best suited for on-premises or cloud architectures.

• Determine whether a fixed, mobile or deployable solution would best meet your needs.

• Consider engaging data scientists to optimize insights and lifecycles of existing data sets.

• Identify what data sets and inputs you need to incorporate.

• Weigh the cybersecurity and physical security risk of deploying new technologies, including supply chain vulnerability.

• Consider the flow of information and who needs to be involved in the decision-making process, since that will dictate the flow of the room.

• Plan for infrastructure capacity investments early in the process.

Optimize your ability to rapidly get the data and insights you need to deliver positive outcomes.

• Develop a secure remote configuration and service entry point for key vendor partners, and take advantage of palletization, staging and preconfiguration services.

• Test your work center frequently and consider multipurpose uses to minimize downtime.

Develop a strategy that maps the current technology state to the planned future state. This phase moves you from close into transition mode so you’re ready for everything that comes with integration.

• Perform application rationalization, placement, disposition and transformation methodology

• Create detailed execution plans

• Establish network connectivity

• Establish trust and directory services

• Consolidate email and collaboration system(s)

• Procure and implement new infrastructure

As you move into the integration phase and beyond to realize synergies and value, we’ll be there in lockstep to help you prepare your systems, address compliance issues and deliver effective employee communications.

• Define data center consolidation strategy and migration plan

• Define BCDR consolidation strategy

• Define integrated security policy and implementation plan

• Deploy and/or migrate IT infrastructure and business systems in accordance with DC, security and BCDR strategies

• Perform validation testing

• Track and measure attainment of integration financial impacts

• Assess M&A value realized

• Preserve integration documents for audit trail

Before the M&A, it’s important to conduct careful due diligence ahead of the deal announcement and closure date. This is where you’ll consider IT transformation and determine how technology can help the company remain relevant to customers and more advanced than competitors.

• Review IT processes and policies and assess technology capability and maturity

• Identify obsolete systems and technical/financial risks

• Review information security and identify critical risk items

• Develop roadmap to accelerate M&A goals and objectives

• Assess technology needs, perform gap analysis and define system implementation/ integration projects

• Perform discovery activities

• Evaluate vendor relationships and contracts

• Develop integration financial impacts forecast and support project cost estimating/savings

• Create risk mitigation plan for defined projects