Scaling Campus Support When It Matters Most

During busy times like the start of a semester, having the right resources in place can make all the difference. See how CDW partnered with a private university to strengthen its technical support and keep students and staff on track.

CDW Expert

The right people and solutions to support student success

62%

of schools say attracting and retaining IT professionals is a top hurdle¹

38%

of education leaders say scaling innovation and overcoming outdated systems is a top challenge¹

How can universities ensure seamless tech support when demand spikes?

A REAL-WORLD EXAMPLE

Growing IT Capacity With Talent Orchestration

Ahead of a new semester, a private university recognized the need for additional IT staff to manage the surge in student support requests. With limited internal resources and a short window to prepare, the university turned to CDW for help in scaling up quickly and effectively.

CDW’s Talent Orchestration team provided skilled service desk technicians to fill the gap, ensuring that students and staff would receive timely, reliable support during the busiest part of the academic year.

THE TURNING POINT

Strategic Staffing for Critical Times

CDW delivered a flexible staffing solution built around the university’s unique needs, including:

Talent Orchestration services that added two experienced service desk technicians to support the university
A focused contract designed to cover the semester’s peak six-week period
End-to-end project management and sales support to ensure smooth execution

With the right people in place, the university kept operations running seamlessly, even during its most demanding time of year.

Higher Education Solutions

CDW helps colleges and universities stay ahead with tailored services and solutions, including:

Talent Orchestration to fill critical staffing gaps
Deployment and Professional Services to optimize IT environments
Ongoing support to keep technology running smoothly year-round

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THE RESULTS

The Start of a Smooth Semester

A team working on computers while a professional provides guidance.

By partnering with CDW, the university ensured students and staff had the tech support they needed to succeed.

Here’s why it worked:

Skilled, dedicated staff kept student support requests moving efficiently
Flexible contracts provided the right coverage exactly when it was needed
Expert project management kept everything on track from start to finish

What’s next?

As the university continues to grow, CDW remains a trusted partner, ready to help scale support services and keep technology aligned with student needs.