Improve Customer Satisfaction with Intelligent Customer Experience (ICX)

Achieving top customer satisfaction builds loyalty, strengthens your competitive edge, and drives growth. Artificial Intelligence (AI) creates meaningful connections while freeing teams to focus on high-value interactions.

Transform your organization's customer experience today.

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Leverage the Power of Artificial Intelligence (AI) in Your Organization

Create Loyal Customers

Customers aren’t loyal based on prices or products alone – loyalty is earned by consistently providing successful and exceptional customer experiences. Providing that level of experience can be challenging when trying to manually cope with high volumes of interactions through multiple channels. When you engage with the CDW Intelligent CX team, your organization will:

Increase your customers' satisfaction
Improve operational efficiencies
Gain improved business insights

Before Intelligent CX

• Too many unnecessary contact center interactions

• Manual processes slow service and hurt consistency

• No prioritization leads to long waits and poor experience

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After Intelligent CX

• Deflection reduces unnecessary contacts

• Tech-driven insights ensure consistency

• Less agent load means better focus per interaction

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Full Technology Spectrum

Expertise is key when deploying emerging tech that impacts customer experience. CDW’s Intelligent Customer Experience team, part of our Amplified Services, includes 400+ consultants, architects, and developers to drive fast, scalable results. From AI solutions to custom apps and digital strategy, our DVS team helps you maximize business outcomes.

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Contact Center

PBX, CPaaS and CCaaS Development, VoIP, WebRTC, Chat and Web Intergrations

AI and Cloud

Natural Language, Virtual Agents, Chat Bots, Self-Service IVRs, Agent Assist, Sentiment Analysis

Data and Software Dev

APIs, Data Lakes, Microservices, Back-End Systems Integration

Expertise in all three of these critical areas–Contact Center, AI and Cloud, and Data and Software Dev–is crucial to implementing contact center automation. CDW has that expertise and can deliver it for your organization, helping you to improve your customers’ experience.

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Tie It All Together With Intelligent CX

CDW brings additional capabilities that help you manage and monitor complex volumes of customer interactions with consistent, personalized options that conform to your unique brand. With one of the most comprehensive contact center service portfolios in the industry, CDW is a market leader for the delivery of Intelligent Customer Experience (CX) and contact center solutions.