CUSTOMER SUCCESS MANAGEMENT
Amazing happens when your technology evolves with your business.
CDW’s customer success experts can turn strategy into action by helping to identify, optimize and manage the physical, financial and contractual aspects of your infrastructures — speeding implementation, adoption and ROI.
What Is CDW Customer Success?
CDW Customer Success team members provide customized solutions tailored to your specific goals, maximizing your technology solutions’ full potential. By accelerating implementation, adoption and return on investment, we help your business achieve its desired outcomes.
Tailored Solutions for Maximum ROI and Technology Optimization
CDW Customer Success team members continuously pursue driving value and focus on ongoing investments for your organization. CDW is committed to honoring the long-term agreements our customers trust us with.
Strategic Planning
CDW Customer Success managers specialize in guiding organizations like yours through every phase and season of your technology journey.
We use your goals to guide software, hardware and service decisions, ensuring your solutions align with your evolving business needs and objectives.
Active Oversight
Our Customer Success team understands the importance of using your technology investments.
To maximize your technology solutions, we review your current technology and subscriptions, assess your organization’s size, needs and goals, and determine if your tech stack fits across all areas.
Growth Guidance
As your business needs evolve, we help you decide when to expand your technology environment by monitoring usage trends.
We consider your technology lifecycle and future growth to ensure your tech adapts to support your goals, guiding and optimizing for scale and licensing.
Achieve IT Excellence with Customer Success Experts Committed to Your Success
It’s important to have a long-term strategy with a provider who has the skills and knowledge to support your evolving technology needs. This will ensure that you’re prepared to adapt with peace of mind, knowing you have the best people and solutions to meet your business needs.
According to the Spiceworks State of IT annual study, senior leaders are finding it challenging to hire skilled IT talent. Additionally, many businesses are looking to reduce expenses and streamline operations. 1
93%
of senior tech leaders believe hiring skilled IT talent is difficult.
87%
of companies are thinking about switching tech vendors.
81%
of companies have adjusted business processes by delaying purchases and adopting cost-effective services.
Source: 1 Spiceworks, 2024 State of IT, Data-driven insights on IT budgets and tech trends; powered by Aberdeen Strategy & Research, June 2023
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Let CDW Services augment your IT staff’s day-to-day responsibilities with cost-efficient, scalable, secure solutions so your team can work with you to unlock business innovation.
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