Avaya IP Office VoiceMail Pro (v. R10) - upgrade license - 1 license

IP Office VoiceMail Pro provides more advanced voice processing functionality for contact centers. It builds on the features and facilities offered by VoiceMail Lite and can be tailored to meet the individual needs of a business. Scaling from 2 to 30 simultaneous calls, VoiceMail Pro can handle the messaging requirements of small or medium organizations. When used with a network of IP Office sites, VoiceMail Pro's centralized voice mail feature enables a central voice mail system to handle all sites' messaging needs.

VoiceMail Pro allows for message handling for individuals or groups, providing information to callers, assisting the operator during periods of heavy call activity and more by including a powerful voice processing system and an easy to use graphical user interface - the VoiceMail Pro Manager. This application also allows VoiceMail Pro to dial back users, internally or externally, as soon as a voicemail message is left for them. It provides security by prompting for a PIN code should a user wish to change their Forwarding or Follow Me number from an external telephone. The call flow can easily be customized, enabling customers to break out of a mailbox to speak to a receptionist or secretary.