Know your gear
Key Features at a Glance
33.6K bps Super G3 Fax Modem
8MB Memory Stores up to 500 Pages for Out-of-Paper Reception and Memory Transmission
30-Page Auto Document Feed Capacity
Front-Loading, 250-Sheet Paper Capacity (adjustable for letter or legal size paper)
Optional Second 250-Sheet Lower Paper Tray available
Dual Access capability lets you scan faxes into memory as fast as 2 seconds/page while the unit is busy sending or receiving
High-Yield Toner Cartridges deliver lower cost per page
132-Station Auto Dialing (32 One-Touch Keys, plus 100 Speed Dial Locations)
Fax Broadcasting to up to 182 locations
Fast and efficient Copying at up to 15cpm with Sorting, Enlargement and Reduction
Built-in Parallel and USB4 Interfaces for future printing capability
Up to 15ppm print speed
Up to 600 x 600 dpi resolution
Auto Fax/Tel Switching for receiving fax and voice calls on a single phone line
Fax Forwarding, Paging and Remote Fax Retrieval
Document Memory Back-up (up to 4 days)
Caller ID and Distinctive Ring Detection ready
Unit Dimensions (W" x D" x H") 17.4" x 17.1" x 12.7"
Unit Weight (lbs.) 23.3 lbs
33.6K bps Super G3 Fax Modem
8MB Memory Stores up to 500 Pages for Out-of-Paper Reception and Memory Transmission
30-Page Auto Document Feed Capacity
Front-Loading, 250-Sheet Paper Capacity (adjustable for letter or legal size paper)
Optional Second 250-Sheet Lower Paper Tray available
Dual Access capability lets you scan faxes into memory as fast as 2 seconds/page while the unit is busy sending or receiving
High-Yield Toner Cartridges deliver lower cost per page
132-Station Auto Dialing (32 One-Touch Keys, plus 100 Speed Dial Locations)
Fax Broadcasting to up to 182 locations
Fast and efficient Copying at up to 15cpm with Sorting, Enlargement and Reduction
Built-in Parallel and USB4 Interfaces for future printing capability
Up to 15ppm print speed
Up to 600 x 600 dpi resolution
Auto Fax/Tel Switching for receiving fax and voice calls on a single phone line
Fax Forwarding, Paging and Remote Fax Retrieval
Document Memory Back-up (up to 4 days)
Caller ID and Distinctive Ring Detection ready
Unit Dimensions (W" x D" x H") 17.4" x 17.1" x 12.7"
Unit Weight (lbs.) 23.3 lbs
Enhance your purchase
Brother IntelliFax-4100e High-Speed Business-Class Laser Fax Machine is rated
4.00 out of
5 by
80.
Rated 5 out of
5 by
patsy from
billing manager
Does not tell you what phone number when its being sent. But over all it works great
Date published: 2012-11-26T00:00:00-05:00
Rated 5 out of
5 by
william from
great fax
only thing that bothered me was that it had no usb cord for my computer, I had to buy one after I received the machine, I wish I had been told so I could have purchased it at the same time.
Date published: 2011-03-12T00:00:00-05:00
Rated 5 out of
5 by
Bowtie30 from
Great unit
I use this 4100e fax/copier in numerous hospital departments and all offsite clinics. Works great!
Date published: 2017-04-04T00:00:00-04:00
Rated 5 out of
5 by
IamMrFixit from
Not as reliable as my MFC4350 was
Was hoping this unit would replace my BROTHER MFC4350, since it won't run on Windows10, but it doesn't. It won't handle card stock and barely does envelopes. My local Brother repair shop wouldn't even work on it when it needed help.
Date published: 2017-03-07T00:00:00-05:00
Rated 5 out of
5 by
Butchcoff from
sorry company
Can't because i did.t use it for a long time and you no longer support your own product! I need printer driver for mac and can only download for pc, no good for me, i need a disk for mac driver. Useless piece of brand new equipment. Alot of money to throw down the drain!
Date published: 2012-11-26T00:00:00-05:00
Rated 5 out of
5 by
ChetOH from
Great Fax Machine
Great Fax Machine, Extremely easy to use, user friendly buttons and commands, fast speed at scanning and sending.
Date published: 2016-12-20T00:00:00-05:00
Rated 5 out of
5 by
jomelli from
Quiet
This is the quietest fax machine I've ever seen. Very nice for a busy office. Assembly was relatively easy. Easy to configure and use.
Date published: 2017-03-22T00:00:00-04:00
Rated 5 out of
5 by
OFFICEMGR from
Dissatisfied
This fax had paper jams from day 1 - straight out of the box. We also took it to a Brother Authorized repair center, they had it for 10 days and were unable to fix it. We had it for 1 month. Fortunately, the company in which we purchased it from, was willing to take it back for full credit. Would not recommend.
Date published: 2016-01-07T00:00:00-05:00
Rated 5 out of
5 by
Merica from
Brother Intellifax
Real workhorse and reliable in the office.
Relatively fast copy machine.
Date published: 2016-08-01T00:00:00-04:00
Rated 5 out of
5 by
Ruby Red from
Fast and Neat!
I have experienced manyprinters and fax machines throughout my office lifestyle practices and I have never met such perfection as the "Brother Business Class Laser Fax." It is potent powerful in printing 200 plus copies at a fast pace speed and accurate in all followings of instructions. It is all in one print, fax and even copy paper accessible in one.! I love it!
Date published: 2017-01-18T00:00:00-05:00
Rated 5 out of
5 by
mambro2 from
excellent product
has performed without a flaw. excellent product. one of three brother printers i own or have owned.
Date published: 2011-03-12T00:00:00-05:00
Rated 5 out of
5 by
JamesH from
An unworthy Sucksessor to the mfc 8220
This is the biggest disappointment of 25 years of buying Brother products. It is slow to start, slow to print, hard to feed faxes, and double feeds paper. The user interface is confusing and cryptic, the operators manual poorly organized, and its behavior unpredictable. Sometimes it prints a confirmation page, but other times it may not, even though no error messages were forthcoming. Worst of all, the display is mounted flat, so you have to look down on it just to see it, and there is no backlight, especially no colored backlight, to give you a clue whether it is printing or waiting, or not. It is cheaply made, noisy, and pathetic. Strangely, it is just as heavy (one of the criteria I used to estimate its ruggedness) as the one it replaced, so it must have sand ballast in it somewhere, because that weight is not justified by quality and durability of its components.
Date published: 2013-10-25T00:00:00-04:00
Rated 5 out of
5 by
DouglasD from
Fails frequently. Very Slow
The fax machine frequently (daily goes into a Printing Online mode and goes dormant. Only a reboot will temporarily resolve the issue. It is also very slow, to the point where they have opted to use a multifunction printer rather than use the fax machine.
Date published: 2017-11-29T00:00:00-05:00
Rated 5 out of
5 by
drjdp from
This is a "workhorse"!
This is my 2nd 4100 fax and the first one was "broken" by someone, it didn't quit. I would recommend this fax to anyone for medium to medium-heavy workouts. We are a doctor's office that has not gone electronic so it is well used. I have "sold" two machines for the company with my recommendation!
Date published: 2011-03-14T00:00:00-04:00
Rated 5 out of
5 by
Bulk from
Intellifax 4100e
The fax machine is quiet and quick. The setup is a little confusing, could be easier (especially for a busy office). Maybe a quick setup feature without having to go from 1 to 2 to 3 to 4.....etc. just to get something programmed. But, all in all, it gets the job done.
Date published: 2011-07-30T00:00:00-04:00
Rated 5 out of
5 by
butch123 from
better than OK
no longer than we have had this fax it seams to be just fine. your support people was very helpful.
Date published: 2012-12-03T00:00:00-05:00
Rated 5 out of
5 by
Tonne from
i love this machine
This machine is wonderful for a small office, My staff of 3 love it and we get the greatest support from brother. In one year we have had only one problem and a repair man wanted $150 we called Brother Support and the problem was fixed in 30 minutes. They walked me thru it step by step. Yeah for Brother.
Date published: 2018-08-28T00:00:00-04:00
Rated 5 out of
5 by
Loopy27 from
Good Choice
This has been the best purchase the company has made in years.
Thank you for such a great product. Simple to use and maintain.
Date published: 2016-03-08T00:00:00-05:00
Rated 5 out of
5 by
VistaShipper from
Best Fax Ever
I have owned many faxes during my business years until I settled on one about 2 1/2 years ago... And that was the 4100E. I own a shipping/business services store and offering a fax service to my customers is vital. The 4100E has been working heavily for about 2 1/2 years now without servicing. The only cost has been toner and drum during all this time. Incredible but true. My 3 printers are also Brother. It is an addiction.
Date published: 2013-04-19T00:00:00-04:00
Rated 5 out of
5 by
Odaque from
Excellent Purchase
I hope this lasts longer than my old mfc 8220.
Good machine. Copies well - (although I had to call back to speak to another Rep & how it didn't copy - she told me that if there isn't a check on control panel w/ Copier & there wasn't - she walked me through the steps to take.
Faxes well (spoke to another Rep and he said just plug the phone into the phone symbol on back of machine - wrong. I read the book and realized that I had to plug into Jack & Line on back of machine)
All in all I think this is a good machine. Copies well, faxes well.
Date published: 2014-05-02T00:00:00-04:00
Rated 5 out of
5 by
DougO from
Good Fax all in one
I have 2 or the 4100e AIO's From previous experience they perform well and are durable. Only thing I would change is deleting the "Replace Drum" when it's printed x# of pages have been printed. I usually find that the print quality is still good.
Date published: 2011-03-14T00:00:00-04:00
Rated 5 out of
5 by
Pest from
Worst Purchase
I called shortly after getting the fax machine to explain that we kept getting an error message "Poor Line Condition". I was told to check with our phone line provider which I did but explained at the time that I had already done this and that our old machine did not give us this message. I was given the # of a repair shop and called and took the machine in. They returned it after replacing a part but the machine again gave this error. The repair place gave us a loaner which worked fine (the same model machine and again took our machine. They again did something and returned it and again the same error message was given. They again took the machine and the loaner (another one) works fine and does not give us this error. We have used the original machine maybe 3 weeks and have had a loaner ever since.
Date published: 2012-12-03T00:00:00-05:00
Rated 5 out of
5 by
TerriD from
Just Okay
The machine goes into a "Sleep Receiving" Mode and needs to be cleared when this happens. It is random and annoying
Date published: 2019-06-20T00:00:00-04:00
Rated 5 out of
5 by
NS Muali from
Excellent fax machine
n our paperless medical office( sic!) we get almost 10,000 pages of fax every month. From a workflow angle, this is better than efax for me, as I can quickly review them and discard 99% of the pages into garbage. . This brother is a perfect workhorse. Inexpensive consumables, clean straight paper path design makes this a star fax machine. 10 stars to brother!
Date published: 2017-06-17T00:00:00-04:00
Rated 5 out of
5 by
LynnP from
Nice Machine
Generally a very nice fax machinne. It does everything as advertised. The only negative thing I can say about the machine is that the LCD display is not visible if the machine is sitting on or next to your desk. I would like to have had an adjustable display that tiped forward.
It would be nice if all manufactures of fax machines would warn you that they do not work reliably on VoIP lines. VoIP causes enough bad RX & TX that I will probably have to change my fax line back to standard hard wire.
Date published: 2010-07-08T00:00:00-04:00
Rated 5 out of
5 by
Sandie from
Hard Working Machine
This machine is hard working, very low maintenance and fast! It has a nice clear picture sending and receiving. The menu has easy to follow instructions that anyone could understand. It is also quite.
I would HIGHLY recommend it to a busy office for its reliability and low cost use.
Date published: 2011-03-14T00:00:00-04:00
Rated 5 out of
5 by
OfficeFax from
null
Every year we have one week of black copies and faxes from static. The machine is only 2 years old and needs to be replaced already. I know others who have the machine have not had the same problems, so I think ours is a lemon.
Date published: 2012-12-03T00:00:00-05:00
Rated 5 out of
5 by
Jatinder from
worse fax machine ever you can buy...
This is the worse machine that i ever bought..brother send me 4 replacement with the same problem ..keep saying check orignal ..
Date published: 2012-12-21T00:00:00-05:00
Rated 5 out of
5 by
FIROUZEH from
My review for IntelliFax-4100e
Our old machine was over 15 years old and getting very slow, The new fax machine is fast and we are very happy with it.
Date published: 2019-03-04T00:00:00-05:00
Rated 5 out of
5 by
jb123 from
Great machine for the price!
Our old machine finally died and I was pleasantly surprised by the price of the Brother product relative to my last machine. Old machine was over $1000 and this brother machine has all of the features of the old machine at a fraction of the price. Many advanced features in a compact machine. Price was great!
Date published: 2016-05-12T00:00:00-04:00
Rated 5 out of
5 by
Coco12 from
Great FAX *****
Since we have purchased the Intellifax-4100e we have been very satisfied with the fax.
Date published: 2012-11-26T00:00:00-05:00
Rated 5 out of
5 by
Owlyn from
It Works
We've had the unit for about a year now, and aside from a little glitch phone support was able to fully resolve for us, the unit works as advertised - which is unfortunately rare with multifunction devices these days. If you don't want to have to buy a new printer/fax etc. every 3 to 6 months, get a Brother!
Date published: 2012-11-26T00:00:00-05:00
Rated 5 out of
5 by
Kay Wing from
The brush broke the first week
Within a week of receiving and setting up the fax the brush thing started to come unglued and eventually came off. We have not replaced it, but I would love someone to call me so we can get it replaced. The one we had previous to this one broke 2 weeks after the year warranty expired. I am not sure why I got another one?
Date published: 2017-10-07T00:00:00-04:00
Rated 5 out of
5 by
bafire from
Bad scanning
Scans fairly quick but once transmitted the papers are very hard to read and are very dark. Also the papers jams when multiple pages are being faxed. We now use a scanner and email all documents. If you have to fax items i would opt for some type of online fax service or get a decent scanner to use. There does not seem to be away to clean the scanning device or control the feed of paper. I think if you could clean the actual "lens" I think it would be a great product. I would have initially given it a 4.5 but as older it gets the worse it gets.
Date published: 2015-08-02T00:00:00-04:00
Rated 5 out of
5 by
CopyPerson from
Second Machine
This is the second machine we have owned. The first one lasted about 4 years. My husband uses it mainly for the laser printer. He goes through a lot of paper in one year. It copies fast and does a great job. Faxing has not been in issue. We mainly fax about twice a year. The only drawback is that amount of power it uses. The lights on the same circuit dim until the machine is turned off. Also, I would have liked an on/off button.
Date published: 2014-11-24T00:00:00-05:00
Rated 5 out of
5 by
Mseinber from
Intellifax-4100e
Seems like a solid machine for our small office. Setup as simple and it replaced a similar model which lasted 3+ years without a major problem.
Date published: 2011-03-14T00:00:00-04:00
Rated 5 out of
5 by
ZHURA from
Good reliable product
Good reliable product, had been used for the past two years with no issues
Date published: 2012-11-26T00:00:00-05:00
Rated 5 out of
5 by
ScottFromDallas from
Very good fax machine with one drawback
This fax machine was bought to replace a four year old entry-level Brother fax machine that had finally died. (It died from overuse: There were only 10 people using it when we bought it, but 30 people when it died.) So we upgraded to a more sturdy machine this time, and the 4100e is definitely doing a great job for us so far.
The drawback? Well, Brother considers it a feature. If it runs out of paper, it will continue to receive faxes until it fills-up its internal memory, and then print them as soon as you add paper. The memory is quite large, and it is able to hold somewhere around 500 typical pages. If that memory fills up, then it will simply stop answering the phone to prevent any further faxes from arriving. This is all good! BUT...if you don't want to print those faxes that have piled-up in memory, there's no way to get rid of them! You MUST put in paper and let them print. Sure, you can flip the paper over and only waste half of your paper, but you're still wasting all the toner and all the wear-and-tear on the machine. Unplug it? Nope! Brother thought of that too. To guard against losing faxes in memory due to power failure, it will keep everything intact for up to 4 days without power. So if you REALLY want to scrap the faxes in memory, you can unplug it for four days, and HOPE that's long enough! Why they didn't design a way to clear the memory is beyond me. If they were paranoid that someone would accidentally flush the memory, then put a couple of "ARE YOU SURE?" hoops that you have to jump through on it too.
Date published: 2012-11-25T00:00:00-05:00
Rated 5 out of
5 by
MartinS from
Business fax
This model is a good little work horse for our business. I wish Brother had a model that was a grade or two higher, as we do a lot of government work and they fax a tremendous amount of documents.
Date published: 2015-07-15T00:00:00-04:00
Rated 5 out of
5 by
chuckh from
works well. high quality build.
This is a nice black and white printer, fax, and copier. Sharp, clear graphics. I suffered through a cheap all in one lexmart for years. This is a real nice unit that I am expecting at least ten years trouble free use out of.
Date published: 2012-12-03T00:00:00-05:00
Rated 5 out of
5 by
monti from
null
Excellent fax machine i ever had after long time and after many disappointments.
Very well built, elegant, simple to operate, friendly, and pleasure to work with.
I recommend it strongly for office and smallbusiness.
Date published: 2012-11-26T00:00:00-05:00
Rated 5 out of
5 by
Crusader from
Just the fax, Mam, Just the fax
We now have 2 Brother IntelliFax-4100e in the office. When the first one got old and worn out, after thousands of in-coming and out-going faxes, we went to buy another one. We were happy with the first 4100e....and so we purchased the same unit again. The new unit sits up front to send and receive faxes that come to the office, the old one (which eventually had trouble receiving faxes) is used as an out-going fax machine only.
Great machine.....a Workhorse in our office
Date published: 2012-12-09T00:00:00-05:00
Rated 5 out of
5 by
TotalSoundPro from
Network for printing
They say it will network but in reality it will not work. Unless you spend big money with these guys you will get no support. The good thing is this fax machine is a workhores. Samsung sent a tech to our shop. Now that is support!
Date published: 2011-03-14T00:00:00-04:00
Rated 5 out of
5 by
KevinY from
inbound issues from some numbers
Our office has used this product for a few months but we've encountered a problem with it and receiving faxes from some certain numbers. It is consistent regarding which numbers it has issues with. We can receive faxes from most people but a select few cannot fax us no matter how many times they try. We had an AT&T dude come out to check the lines and he described some sort of half ring or slight power jolt between the two lines which isn't present with other lines. This jolt was enough to cause the 4100e to have issues receiving faxes from these numbers. However we can still send to them just they can't send to us. Thus we ended up hooking up our old MFC-8500 again and it is able to handle the faxes from the numbers the 4100e had issues with. The IntelliFax-4100e appears to be too picky or strict regarding line conditions. You may be losing out on potential customers. This product will come back to haunt you. I would NOT recommend it to a friend.
Date published: 2011-07-26T00:00:00-04:00
Rated 5 out of
5 by
egonzalez945 from
Great Purchase
After dealing with an HP fax for multiple years, I am thrilled to have moved to a Brother Fax. After my HP's transmission errors became to great to handle and their customer service refused to give me telephone support because the manufacturer's 1 year warranty had expired, I felt it necessary to buy a new fax machine. This unit has a superior stored memory capacity and a faster transmission speed than the HP M1319F.
Date published: 2011-09-14T00:00:00-04:00
Rated 5 out of
5 by
TaxGuyGeorge from
Printer Great Drivers Bad
This is a great printer until it is required to print something over 5 pages in length and then it prints Cyrillic gibberish.
Date published: 2012-12-05T00:00:00-05:00
Rated 5 out of
5 by
wlpatch from
EXCELLENT FUNCTIONALITY
Excellent functionality, quality, features, and worth the price.
Date published: 2019-04-11T00:00:00-04:00
Rated 5 out of
5 by
KAREN L from
EASY TO USE
THIS FAX MACHINE IS IDEAL FOR THOSE OF US FROM THE OLD SCHOOL WHO JUST WANT A FAX MACHINE. THIS IS IT!
Date published: 2016-05-13T00:00:00-04:00
Rated 5 out of
5 by
Evie from
Awesome Machine
I love this machine. It is really easy to program numbers into it. With the copy driver, it makes the clearest, cleanest black copies that I have ever seen!
Date published: 2016-07-28T00:00:00-04:00
Rated 5 out of
5 by
trtmll from
Very good and solid Fax
This fax was an easy install. I use it for business and have not had any problems. I would recommend this Intelli Fax 4100 e
Date published: 2015-03-21T00:00:00-04:00
Rated 5 out of
5 by
reviewerG from
very good
Have purchased similar models in the past and have all worked well. Good for mid size office that has a lot of incoming faxes. The high yield toner cartridge is a plus!
Date published: 2012-09-17T00:00:00-04:00
Rated 5 out of
5 by
CarolM from
Easy to Use, Trouble Free, Good Customer Support
We purchased this machine about six months ago to replace a cranky old fax. I had some difficulty setting it up properly, but the customer service person talked me through it on the phone, and then emailed me the directions. Since then it has been easy for the office members to use, and trouble free.
Date published: 2012-11-26T00:00:00-05:00
Rated 5 out of
5 by
DMinn from
Great Product
This was a purchase to replace a Brother Fax machine that was 20+ years old, which proves that the Brother Product Line is high quality and will be used long term. This was an upgrade which provided quicker submissions and printing of the incoming faxes. I have been very pleased with the purchase including the quick set-up of the unit.
Date published: 2014-07-08T00:00:00-04:00
Rated 5 out of
5 by
Mickey from
This product is great!!!!
I've purchased my first IntelliFax-4100e 8 years ago. My wife and I were transfered from Corpus Christi to McAllen, Texas. During the move the unit was dropped and damaged beyond repair! I went to the local Office Max and purchased another one. I would recommend this Fax to anyone looking for a great, dependable fax machine!
Date published: 2012-11-28T00:00:00-05:00
Rated 5 out of
5 by
Rysolutions from
Good purchase
The Brother Fax has proven to be a very good purchase. It serves our small business office very sufficiently. I would definitely recommend
Date published: 2012-12-03T00:00:00-05:00
Rated 5 out of
5 by
luna0755 from
Nothing but headaches
We purchased this fax in June 2009. It worked fine for about months and since that time we have had nothing but headaches. Our IT department cannot keep this fax from having a problem on a weekly basis. It is a lot of money to invest and have a product that doesn't own up to its claims. Very disappointed.
Date published: 2010-05-27T00:00:00-04:00
Rated 5 out of
5 by
palmbeachsteve from
ok machine, poor support
machine works ok. but product support not adequate
Date published: 2011-03-12T00:00:00-05:00
Rated 5 out of
5 by
Martin from
the best
ALWAYS works perfectly, I love it...................
Date published: 2013-10-29T00:00:00-04:00
Rated 5 out of
5 by
Chick from
Great Purchase
This is the 3rd Brothers Fax I have purchased for different locations. Easy to use, very few problems. Brothers is the name to buy. Just purchased this one to replace a 10-11 year old Brothers fax that finally bit the dust. Cheaper to replace. Being used in sub-residency of State.
Date published: 2012-11-26T00:00:00-05:00
Rated 5 out of
5 by
formaline from
good purchase
good product, would purchase another one if I had too
Date published: 2012-12-03T00:00:00-05:00
Rated 5 out of
5 by
CANDYMEN from
Good puchase
We have no complaints with the machine. The actual owners manual was confusing and we had to call in a couple of times
Date published: 2012-12-03T00:00:00-05:00
Rated 5 out of
5 by
Mary the Notary from
Much slower then I had expected
I send faxes of 30 to 50 pages at a time. This takes several minutes. Much longer then I expected it to. I read it can be as quick as 3 seconds per page. It is not. I plan on 15-20 minutes to wait for the fax to fully send. I am not sure if there is a driver or something that I need to update? The large feeder is why I bought this unit and the speed of the pages. Keep in mind, my pages are all in black and white with very little headers or footers.
Date published: 2016-11-03T00:00:00-04:00
Rated 5 out of
5 by
force23 from
good, but missing some little things
We use this FAX at work and it's a workhorse. We send and receive literally thousands of FAXes per month and they come through without a hitch. However one feature this machine apparently doesn't have is an audible alarm when the paper has run out. We have gone hours and hours not receiving anything only to find out it's been without paper for who knows how long. Other than that it's a solid buy with a good price point. Another benefit is that Brother has an excellent recycling program for you to cost free send back your spent toner cartridges.
Date published: 2012-11-26T00:00:00-05:00
Rated 5 out of
5 by
WMando from
It is good when working well, but......
In the pat three years, I bought three of these faxes. Initially each one worked well, but then something goes wrong like making noise or giving error message. Tried to fix it, I found out that it will cost less buying new one. It is good fax for home use, but for heavy business office, plan to buy one every year.
Date published: 2012-11-25T00:00:00-05:00
Rated 5 out of
5 by
LFCPA from
Not Happy at all !!!!!!
We bought the 4100E to replace the 4100 that we have had for a while. We installed the 4100E and kept getting an error message saying OFFLINE. We hired a technician to install it and he got the same message. We took the drum out of the new machine and put it in the old machine. The old machine works fine. We then took the 4100E to the authorized service center here in Salt Lake City, Utah. He said without the new drum he cannot test our machine. So we have our old machine with a new drum. I should have just bought a new drum. Terrible service for a new machine !!
Date published: 2013-10-13T00:00:00-04:00
Rated 5 out of
5 by
JxnPnCtr from
Best Fax Machine
Best fax machine I've ever used! Has the capability to load many separate jobs, one right after the other, without having to wait for the full transmission cycle. Great asset for a busy clinic/office!
Date published: 2015-07-31T00:00:00-04:00
Rated 5 out of
5 by
RozinLA from
Easy to Use and Reliable
We needed a fax machine for another of our offices and since we already had the Brother Intellifax and were pleased with the performance, we bought another. Easy to set up, use and maintain. Reliable, prints reports/confirmations, can use as a copy machine too. Highly recommend it.
Date published: 2017-04-27T00:00:00-04:00
Rated 5 out of
5 by
KATR from
Works well
It is difficult to find a fax only machine for a medium size business. This machine works well for us, but we tend to only get only 2 years before we need to replace it. The paper tray doesn't last that long and we need to improvise after the 1st year. But for the price & size, we haven't been able to find anything comparable
Date published: 2015-12-08T00:00:00-05:00
Rated 5 out of
5 by
BBGOHR from
VALUE PURCHASE
IT IS MORE COMPACT THAN THE DINOSAUR WE USED IN THE PAST. WE HAVE HAD IT SINCE SEPTEMBER. SO FAR, SO GOOD. EASY TO FOLLOW SET-UP INSTRUCTIONS AND CUSTOMER SERVICE HAS BEEN GOOD. BEFORE I RATE 5 STARS I WANT TO SEE INK USAGE AND/OR COST.
Date published: 2012-12-03T00:00:00-05:00
Rated 5 out of
5 by
consultantPro from
Just right for my business
This machine was purchased to upgrade an old thermal unit. It has not disappointed us. It has a very clear copy as well as the scanned document. Has been very dependable and works just great for us... A low cost network option would be a plus as well as a better readable LCD viewing angle. The high page count toner and drum are also a plus. A great solution for small offices. Would recommend it to others needing this functionality and price point...
Date published: 2011-07-21T00:00:00-04:00
Rated 5 out of
5 by
cosmicvoid from
Very nice fax machine
Reasonably priced, and has a lot of features. After using it for 11 months, there have been no problems. Especially, no paper feed problems, which is a troublesome area in fax machines.
I am impressed with the 4100e, and would recommend it.
Date published: 2012-11-26T00:00:00-05:00
Rated 5 out of
5 by
Dove66 from
New Purchase
I have owned three other brands of fax machines. This is the first time I purchased a Brother. So far, I am more than pleased in the quiet operation and jam-less situation. Initially, it took me more time to set up but definitely was worth the time.
Date published: 2015-07-07T00:00:00-04:00
Rated 5 out of
5 by
john33 from
Works as advertised
Easy to setup. Encountered no problems. Have owned several Brother products.
Date published: 2016-06-21T00:00:00-04:00
Rated 5 out of
5 by
pedsdr from
good product
Just purchased this product for our office. So far no complaints.
Date published: 2012-12-03T00:00:00-05:00
Rated 5 out of
5 by
Anonymous from
Worth the Money
Long lasting product just replaced an eleven year old product with the same model as it was so reliable.
Date published: 2021-01-18T00:00:00-05:00
Rated 5 out of
5 by
Stephanie from
DO NOT PURCHASE
This machine literally worked for less than a week.
Date published: 2022-05-17T00:00:00-04:00
Rated 5 out of
5 by
TheRockGamers from
Purchased as a backup to original 4100E
The business fax is constantly running without ant issue. Glad to see Brother is still manufacturing this product. Since faxes are vital to business operations, there is comfort knowing we have a backup available.
Date published: 2021-03-16T00:00:00-04:00
Rated 5 out of
5 by
Julie from
Constant error messages
We purchased 2 Intellifax 4100 e.
Both had error messages and never worked properly. We called support and had IT and phone service look at it too. Horrible machine.
Date published: 2021-03-18T00:00:00-04:00
Rated 5 out of
5 by
Polly from
Ease FAX
So easy to set up had it ready for first fax in minutes and simple to use, clean prints
Date published: 2021-02-15T00:00:00-05:00
Rated 5 out of
5 by
Carl53 from
Great!
I had problems in receiving and sending faxes, but I believe the problem was my phone provider and not the machine. It is working now. I will update if I have other problems.
Date published: 2021-04-13T00:00:00-04:00