Tech specs
Brand
HP
Manufacturer
HP Inc.
Product Type
Care Pack
Coverage Period
36 Month
Provided Support
Remote Monitoring
Service Availability
9 x 5
Service Characteristic
Parts & Labor
Service Description
9x5xNext Business Day
Service Details
Remote problem diagnosis and support:| HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.Next business day on-site response:| For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.Standard Business Hours, Standard Business Days:| Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays.
Service Duration
3 Year
Service Location
Onsite
Service Main Type
Maintenance
Service Name
Care Pack
Service Response Time
Next Business Day day
Service Sub Type
Electronic and Physical
