HPE Datacenter Care Add-On Essential Service with Comprehensive Defective Material Retention - technical support - for

HPE Datacenter Care service is a support solution tailored to meet your specific data center support requirements. It offers a wide choice of proactive and reactive service levels to cover requirements. HPE Datacenter Care service is designed to scale to any size and type of data center environment while providing a single point of contact for all your support needs for HPE as well as selected multivendor products.

HPE provides corrective support to resolve identifiable and customer-reproducible software product problems, support to help you identify problems that are difficult to reproduce, and assistance in troubleshooting problems and determining configuration parameters for supported configurations.

For eligible products, the defective media retention (DMR) service feature option allows you to retain defective hard disk or eligible SSD/flash drive components that you do not want to relinquish due to sensitive data contained within the disk.