Ivanti Technical Support Enhanced - technical support

Ivanti Enhanced Support is a renewable annual support agreement that improves upon the features and benefits of Standard Support. If you are an Enhanced level customer and you report a Priority Level 1 Incident that is not solved during Business Hours of the regional support center to which the Incident is initially reported, and the Incident requires around-the-clock work, Ivanti will transfer the Incident to other Support sites in the United States, Asia, and/or Europe as needed - as long as you have dedicated resources working alongside Ivanti on a 24x7 basis towards resolving the Incident. Phone support is also available outside of business hours including weekends and company holidays for Priority Level 1 issues.