Know your gear
A contact center performs best with the right tools that provide a clear overview of how the center is performing. Digital Wallboards such as iVision Plus, with their strategically placed graphics and visual designs, are a valuable way to share information with team members, improve engagement and encourage better work. The agents can compare their performance to peer benchmarks and track progress towards their goals. Companies can use a wallboard solution to motivate, inspire, and inform their employees.