SolarWinds Service Desk Enterprise - subscription license (1 year) - 1 service agent user

An enterprise service desk is scalable software that helps you and your technicians streamline IT management tasks. Compared to a help desk, a service desk is a more evolved or extended tool that provides the functionality enterprises need.

An enterprise service desk helps simplify and enable processes based on the ITIL framework, which helps businesses ensure excellent IT management. As a tool, it focuses not on single incidents but on delivering many service requests at scale. To make this possible, an enterprise service desk includes a service catalog to help automate and streamline workflows, especially for repetitive service requests. Service desk software can also be useful for managing asset lifecycles and can make it possible to run a continuous release cycle to ensure updates are current.

With each feature of your enterprise service desk, you can optimize the user experience, manage your business as efficiently as possible, and act quickly to address issues you have seen before.