Viavi Solutions Software Maintenance - technical support - for Viavi Solutions Observer Management Server - 1 year

Software maintenance releases are provided to customers as part of the standard release process. Customers are offered specific service level agreements, that define response times to particular issues, raised through the helpdesk, with times, tailored to the severity of the issue and the impact on business operations. To ensure minimum disruption, maintenance releases are typically fully checked in the customers' environment, before being rolled out across the complete live system footprint.