Tech specs
Brand
ZPE Systems
Product Line
ZPE Gold Upgrade Support
Manufacturer
ZPE Systems
Product Supported
Complicated network devices
Packaged Quantity
1
ENERGY STAR Certified
No
EPEAT Compliant
No
TCO Certified
No
Coverage Period
1 Year
Service Response Time
Same business day (next business day for requests after 2:00 p.m.)
Service Sub Type
Advanced replacement
System
Extended service agreement - advanced replacement - 1 year - response time: same business day (next business day for requests after 2:00 p.m.), Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 1/2, Technical support - phone consulting - 1 year - response time: 8 h - availability: 24 hours a day / Monday-Sunday - severity level 3/4
Limited Warranty
Extended Service Agreement