Software Details
- Technical support
- 1 appliance install
- level BL
- 1 year
- response time: 2 business hours
- for IBM Netezza 1000-12
- Passport
- emergency phone consulting
- 24x7
Know your gear
Netezza's Business Critical Support program is a comprehensive offering designed for customers who require maximum availability of their application environment. This program combines Netezza's multi-level storage redundancy technology, electronic support tools and Netezza's knowledgeable Customer Service Engineers to ensure the highest level of system availability.