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Riverbed SteelCentral AppResponse 8180 - network monitoring device

Mfg # SCAN-08180-B010-C CDW # 5491155 | UNSPSC 43222634

Quick tech specs

  • Network monitoring device
  • factory integrated
  • 2U
  • rack-mountable
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The network is the only thing that connects all digital transactions. SteelCentral AppResponse delivers full stack application analysis - from packets to pages to end user experience - letting you observe all network and application interactions as they cross the wire. Using powerful, flexible network and application analytics and workflows, AppResponse speeds problem diagnosis and resolution, helping you get to answers fast.
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Riverbed SteelCentral AppResponse 8180 - network monitoring device

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Riverbed SteelCentral AppResponse 8180 Appliance is rated4.33 out of5 by3.
Rated 5 out of 5 by from It's not able to monitor SAP transactions but it is a complete solution portfolio for monitoring and solving issues.Valuable FeaturesEnd-user experience monitoring for web and non-web applications at the user transaction level.Improvements to My OrganizationSimply moving the focus from the IT infrastructure components to the end user with the result that it drastically reduces the time spent on troubleshooting performance issue.Room for ImprovementIt's not able to monitor SAP transactions.Use of SolutionI've used it for two years.Deployment IssuesAbsolutely not and it's easy and fast. Within a few minutes you can see what you didn't see before.Stability IssuesNo, we haven't gotten any problems so far.Scalability IssuesNo issues with the hardware/software, but the licensing did cause some issues.Customer Service and Technical SupportCustomer Service: Good.Technical Support: Good.Previous SolutionsNo we didn't.Initial SetupAs I said before the initial set-up was simple and fast.Implementation TeamWe implemented it in house.Other AdviceWe chose Riverbed for its complete solution portfolio that can help monitoring and solve performance issues.Disclaimer: My company has a business relationship with this vendor other than being a customer:We are a Riverbed Partner. We have developed a Cloud service based on Riverbed NPM and APM products lion.lantech.it
Date published: 2015-03-05T00:00:00-05:00
Rated 5 out of 5 by from Easy interfacing with Wireshark or Riverbed Transaction Analyzer to view detailed packet data.Improvements to My OrganizationWe see trends developing and can get a fix in place before the customers notice. The database module has helped us spot troublesome queries. We can usually find within a few clicks if a performance issue is related to a specific server, the application, web page or network device. Scheduled reports provide historical data for our application and network teams.Valuable FeaturesAbility to see end to end user, application, server, and network response time and throughput data. Good reporting and alerting mechanism. Easy interfacing with Wireshark or Riverbed Transaction Analyzer to view detailed packet data. Easy to organize web page families, network device interface, and server response time and throughout into real-time or historical views.Room for ImprovementNeed to bring back the NetFlow module for AppResponse.Stability IssuesNoScalability IssuesNot at all.Customer Service and Technical SupportCustomer Service:Sales and Sale support have been very responsiveTechnical Support:AppResponse Support is excellent.Previous SolutionsBMC TrueSight. Easier to use and better functionality.Initial SetupSetup was very easy.Implementation TeamWe used a combination of in-house and Riverbed PS. Expertise was good.Other AdviceCreating a functional network map before implementation will insure you are getting the correct view of you network and applications.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-07-05T00:00:00-04:00
Rated 5 out of 5 by from The application response time is user-friendly.How has it helped my organization?The biggest problem of end-to-end Application Performance Monitoring (APM) solution ( https://www.itcentralstation.com/categories/application-performance-management-apm ) is that service assurance is mapping a problem to the appropriate team. When the business units check their jobs, step by step, every single system seems to work properly but they need to check the big picture, which AppResponse does easily.What is most valuable?The application response time is very user friendly. With some APM solutions, it can take a long time to check a periodic report, but you can get all the necessary details quickly with AppResponse.What needs improvement?The admin dashboard could be easier, as it takes a little bit of time to get used to it. Also, they need to better integrate with products and solutions from different vendors.For how long have I used the solution?One to three years.What do I think about the stability of the solution?Each AppResponse implementation made our stability better across our 500+ applications.How is customer service and technical support?Technical support is 10/10, as they have a quick response time and are awesome.How was the initial setup?Initial setup is really straightforward and can be completed with a couple of clicks and you don't need to perform a lot of deep dives.What about the implementation team?The initial setup was performed by the vendor team, but updates and reinstalls have been done by in-house staff.What's my experience with pricing, setup cost, and licensing?The licensing model is expensive compared to its competitors, but the service it gives to your business, and the data quality, means that it's worth it.Which other solutions did I evaluate?During the PoC process, we met with representatives of various vendors about different solutions and Riverbed was one of them. AppResponse and ARX showed us the red points easily and quickly. We then decided to add the product to our portfolio and now the monitoring team and application owners are happier now.What other advice do I have?The implementation is very easy. Business application and server logic can show the root cause of issues and provide service assurance through end-to-end business relations. Every service assurance and monitoring team should try the product. It can probably improve your internal business relationships.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-05-23T00:00:00-04:00

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