Imation Support Services Enhanced - extended service agreement (renewal) - 1 year - on-site

Nexsan's Imation Support Services Enhanced offers a comprehensive support and service agreement designed to keep your storage arrays operational and efficient. With a focus on minimizing downtime, this service includes next business day response for hardware issues and a rapid 30-minute response for critical technical support queries. Available 24/7, the support service ensures that assistance is always at hand, whether it's through phone or email consulting. The agreement also provides for advance hardware replacement, ensuring that any potential disruptions to your operations are swiftly managed. For issues requiring direct intervention, on-site support is readily available, bringing expert assistance right to your location. Additionally, the service agreement includes updates for new releases, ensuring that your storage arrays are always up-to-date with the features and improvements. With Nexsan's Imation Support Services Enhanced, you can rest assured that your storage solutions are backed by robust support and service commitments.