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Eric Paine

Delivery Manager

Eric Paine, delivery manager for customer experience at CDW, holds a Master of Science degree in management of technology with more than 20 years in network and telephony solutions. Specializing in healthcare IT, Paine excels in voice, video, network, transformational programs, vendor management and building trusted client relationships.
Written by Eric Paine
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Utilize AI to Set Industry Standards for Seamless Customer Experience
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Nov 04, 2024 Digital Workspace Utilize AI to Set Industry Standards for Seamless Customer Experience
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4 min
For your organization to thrive, your contact center must be optimized to handle the ebb and flow of high demand. With the help of AI, you can elevate your customer experience to the next level.
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What Is Intelligent Customer Care and How Can it Improve Tech Support?
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Dec 22, 2023 Services What Is Intelligent Customer Care and How Can it Improve Tech Support?
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5 min
In today's interconnected world, seamless customer interactions are crucial, but organizations may not be equipped to handle unexpected events. Let's delve into these challenges and discuss how intelligent customer care can enhance tech support.
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