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Joel Suarez

Principal CX Architect

Joel Suarez is a principal CX architect at CDW, specializing in AI-powered customer experience solutions. With over 20 years of expertise in cloud-based contact centers, he helps organizations streamline operations, enhance efficiency and improve customer satisfaction.
Written by Joel Suarez
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AI for Non-Emergency Services With Amazon Connect
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Mar 27, 2025 AI AI for Non-Emergency Services With Amazon Connect
Article 4 min
Explore how this new technology improves response times, reduces system strain and enhances citizen satisfaction with smarter call handling.
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