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Matt Marsh

Principal Solution Architect

Matt Marsh is a principal solutions architect with more than 33 years in the voice and data communications industry. In the last eight years, he has been dedicated to helping customers choose, implement, upgrade and migrate contact center solutions. He is based in Chicago.
Written by Matt Marsh
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3 Ways AI Can Improve Your Retail Customer Experience
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Feb 29, 2024 Digital Workspace 3 Ways AI Can Improve Your Retail Customer Experience
Article
3 min
To optimize your organization’s customer experience — which should always be a top priority — consider investing in artificial intelligence technologies that can make your customers and employees happier and cut costs in the long run.
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3 Parts of a University That Should Have a Contact Center
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Sep 30, 2023 Digital Workspace 3 Parts of a University That Should Have a Contact Center
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3 min
Introducing a contact center in key areas of your university is a savvy decision that can enhance the incoming student experience, build better rapport with alumni and improve the process of purchasing tickets to sporting events.
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