Are You Ready to Take Virtual Care to the Next Level?
Prepare to Sustain Virtual Care with a Comprehensive, End-to-End Platform
At the onset of the pandemic, healthcare organizations scrambled to implement virtual care solutions to accommodate patients. What used to take months was now done in days. Rapidly deploying multiple virtual care technologies has led some organizations to inefficient workflows, noncompliance and increased system vulnerabilities that place providers at risk and can create a subpar patient experience.
It’s not too late to move forward with a comprehensive approach to evolve your virtual care platform – one that ultimately improves security, reliability, efficiency, and patient and clinician satisfaction.
Key Considerations for Managing and Modernizing Your Virtual Care Platform
Do I have a handle on my application landscape?
Do I know all of the virtual care applications currently in use at my hospital? Do I have applications for managing telehealth/telemedicine, remote patient monitoring, virtual rounding, telesitting, eICU, etc.? Where are the duplications or gaps?
Is the right technology in place to support my applications?
To support virtual care applications, many facilities needed to deploy endpoints and peripherals on short order. Is this technology meeting the needs of my health system’s caregivers? Is it enterprise-class and reliable?
How do users interact with the applications and technology?
Has there been a review of how clinicians are using the technology and virtual care applications to care for patients? How are patients interacting with these solutions? What is their experience? Do I understand my clinician and patient preferences when using virtual care technology?
Are my interface requirements up to speed?
Creating interfaces between systems enables more efficient processes by automatically transferring data from one system to another. Are my physicians and clinicians getting the proper data loaded into the applicable system? Are credentials being securely passed between systems to allow safe access and prevent the “swivel chair effect”?
Does my virtual care technology meet security and compliance regulations?
Have proper risk assessments been completed for my virtual care applications and associated technologies? Are my platforms HIPAA-compliant and secure? Does my risk management plan address new risks associated with virtual visits? Have I identified potential issues that violate the privacy rule, which mandates the same guidelines as in-person patient visits? Is everything secure?
Am I prepared to sustain virtual care in a post-COVID world?
Do I understand how upcoming laws and policies may impact my virtual care strategy? Is my executive leadership team fully bought in and prepared to continue their commitment to virtual care? Is funding available to invest in new and better technologies?
Am I familiar with the latest enhancements and technology disrupters?
Many virtual care vendors are enhancing their systems. At the same time, disruptors are entering the virtual care marketplace with offerings like digital front doors, smartphone reminders and automatic visit time recording. Am I familiar with how these updated and new offerings can enhance the virtual care experience for my patients and clinicians?
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