Supporting Global Migration and Growth With eProcurement and ServiceNow®

A global research and advisory firm transformed its procurement and asset management processes while undergoing a major SRM platform migration.

CDW Expert

Digital procurement is driving performance improvements

70%

of companies cited efficiency gains as the #1 driver for digital procurement¹

43%

of procurement departments use digital transaction processes¹

A REAL-WORLD EXAMPLE

Migration, Integration and High Expectations

A global research and advisory firm wanted to modernize and streamline procurement and asset management processes as part of a global migration to Coupa from its legacy platform. The company needed a more efficient, scalable, user-friendly system to support its high-volume purchasing and operational needs — with only a 12-week deadline to complete the migration.

THE TURNING POINT

Integrating ServiceNow and Custom ePro Experiences

Once the migration to Coupa went live, CDW integrated ServiceNow for asset management functionality that incorporated automated processing of purchasing documentation.

To help streamline procurement, CDW leveraged the power of ePro to deliver an enhanced user experience, including:

A smoother procurement sequence with one-click purchasing that simplified navigation
Multiple catalogs and premium pages for general users and super-users for a consistent experience across roles and locations
Order API implementation and a buy-and-hold stock offering to improve order processing efficiency and inventory management
Global integration across the U.S., Canada and the United Kingdom

ServiceNow Solutions From CDW

As a ServiceNow Elite Partner and the Technology Workflow Partner of the Year for 2024, CDW helps you optimize IT operations across your organization.

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CDW ePro Solutions

Streamline your IT purchasing process, reduce costs and gain better control over your spending. Our custom integrations with leading ERP platforms will give you more time to focus on your organization’s needs.

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THE RESULTS

A 90% Reduction in Manual Order Processing

Person presenting information on a large monitor to a colleague.

Leveraging a phased approach, CDW completed the Coupa migration within the 12-week deadline while ensuring procurement operations continued uninterrupted. The premium catalog pages significantly enhanced purchasing efficiency and the user experience, and CDW was able to decrease end-user fulfillment time by 40%.

Here’s why it worked:

The requirements and expectations were clearly defined at the beginning of the project
The close working relationship between the CDW team and client stakeholders ensured seamless communication at every step
CDW directly helped with change management for end-user adoption of the solution