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Service Management as a Service: A New Way to Have ServiceNow

Service Management as a Service is a model that prioritizes people, processes and technology while focusing on maximizing ROI and reducing risk.

Confident businesswoman using computer in office

Navigating a major software system with robust capabilities such as ServiceNow can be overwhelming for organizations, especially those with overwhelmed IT teams.

Take the headache out of learning new features, setting up configurations and training your team on ServiceNow with a Service Management as a Service (SMaaS) model.

A SMaaS model can accelerate your time to value by leaving configuration and integration issues to the experts, freeing you up to focus on strategic thinking.

Another benefit of CDW’s ServiceNow SMaaS model is that our experts can help identify opportunities for application consolidation, cloud spend optimization, native artificial intelligence (AI) integration,  improved data governance and more.

Kevin Griggs

Kevin Griggs

Sr. Manager, Intelligent Platforms Managed Services, CDW
Kevin Griggs is a senior manager at CDW and specializes in ServiceNow implementation.
LaDarius  Jackson

LaDarius Jackson

Head of ServiceNow Product & Technical Delivery, CDW
LaDarius Jackson leads ServiceNow Product and Technical Delivery at CDW.
Alan   Kok

Alan Kok

Product Owner - Managed Services, CDW
Alan Kok is a product owner at CDW specializing in Service Management as a Service.