Software Details
- License
- hosted
- Cisco Webex Contact Center (WXCC) Connector
- 1 concurrent agent / supervisor
- SolutionPlus
Know your gear
A fully web-based solution for calculating & displaying real-time data on large screens in contact centers (wallboards) and also directly on computer screens of supervisors, agents and even on mobile devices of executives (dashboards). Visual alert (color changes, blinking), audible alerts (one-time, repetitive) and email alerts based on your thresholds are also easy to setup and change on the fly.