Amplified Support for Google Education Subscription - Essential Tier - 10,001-15,000 Students
$17,186.92
Mfg # AIT-SUP-1044
CDW # 6854819
Know your gear
For K-12 districts looking for additional support managing their Google Workspace for Education domain or Chrome devices, with Amplified Support for Google for Education Essential, in addition to receiving highly responsive on-demand support, you also experience the best of CDW consultancy and community with an Annual Google for Education Audit and Roadmap as well as membership to the CDW Education Collaborative.
Google for Education Amplified Support Essential is a service that includes:
• Unlimited Admin Console support - Our Support team becomes your just-in-time subject matter expert on the admin console. Whether you are looking for an overview of best education practices, or a deep dive into settings and configuration, our team is here to help with a highly responsive four-business-hour SLA.
• Escalation point for your internal team - As a Google Partner, we have direct access to Google’s escalation processes, support, and management teams.
• Support Stacks are brief and predefined engagements with our Google IT Specialists, designed to equip institutions with clear deliverables that solve common domain challenges.
• Annual Google for Education Audit - of your domain by Edu experts & recommendations on how to align to EDU best practices
• Roadmap of tasks - focused on your priorities as identified via support team discussions, along with support to implement those changes
• CDW Education Collaborative membership - Your technical staff will have access to monthly webinars that highlight impactful changes, offer professional development opportunities, and foster collaboration between our IT specialists and Google experts to promote best practices and innovative approaches.
• Enhanced AI Assistance: Your technical staff will have access to our advanced AI-driven support agent, trained on CDW's extensive knowledge base of Google for Education.
Business Hours of Operations are from 8:00 a.m. to 7:00 p.m. ET (Monday through Friday). SLA is based on Business Hours of Operation.
High-Level Service Deliverables
• Onboarding to Support Process
• Onboarding to NAGTC
• Domain Analysis
• Support Roadmap
Timeline
Total time is one year from the purchase date.
What to Expect with Essential Support
• Schedule Discovery call: Within a week following purchase
• Discovery call completed: As scheduled based on mutual availability
• Domain Analysis & Roadmap: 3-4 weeks following Discovery call
• Domain Analysis & Roadmap Review call: Typically scheduled during Discovery call, to be performed once the documents have been shared, usually within 6-8 weeks after the Discovery call
• Once the Domain Analysis and Roadmap Review is completed, Super Admin access may be revoked and trusted apps may be blocked by the district.
• Support engagements identified in the roadmap take place throughout the year
• Ongoing Cadence Calls to review Roadmap, reflect on progress, and reconfirm or adjust the remaining activities and goals. Typically scheduled during or following Roadmap Review Calls.
Considerations
• Our consultants will not make changes to your Google Workspace Domain, they can only consult, make suggestions, and support.
• Our team members work from locations across the United States, Canada, and the United Kingdom you may see access from any or all of these locations during this process.
• Granting Super-Admin access to the CDW consultant is required for this service.
What We Do Not Support
We take pride in being Google Workspace for Education experts, spending countless hours honing and testing our knowledge to provide the best and most relevant support to schools. As such, we are unable to support most other systems or provide custom scripted solutions. For example:
* Hardware support
* Non-chrome OS devices (beyond Google settings)
* Windows Servers/Infrastructure
* Apps & extensions (beyond settings/troubleshooting)
* Student Information Systems (SIS), Learning Management Systems (LMS)
* Custom script (beyond consultation)
* IDP (beyond Google settings)
* Network/firewall/wireless setup, settings, & troubleshooting
* Teacher training
* Clever
* One-on-One setup and training for our Amplified IT SaaS Tool
Google for Education Amplified Support Essential is a service that includes:
• Unlimited Admin Console support - Our Support team becomes your just-in-time subject matter expert on the admin console. Whether you are looking for an overview of best education practices, or a deep dive into settings and configuration, our team is here to help with a highly responsive four-business-hour SLA.
• Escalation point for your internal team - As a Google Partner, we have direct access to Google’s escalation processes, support, and management teams.
• Support Stacks are brief and predefined engagements with our Google IT Specialists, designed to equip institutions with clear deliverables that solve common domain challenges.
• Annual Google for Education Audit - of your domain by Edu experts & recommendations on how to align to EDU best practices
• Roadmap of tasks - focused on your priorities as identified via support team discussions, along with support to implement those changes
• CDW Education Collaborative membership - Your technical staff will have access to monthly webinars that highlight impactful changes, offer professional development opportunities, and foster collaboration between our IT specialists and Google experts to promote best practices and innovative approaches.
• Enhanced AI Assistance: Your technical staff will have access to our advanced AI-driven support agent, trained on CDW's extensive knowledge base of Google for Education.
Business Hours of Operations are from 8:00 a.m. to 7:00 p.m. ET (Monday through Friday). SLA is based on Business Hours of Operation.
High-Level Service Deliverables
• Onboarding to Support Process
• Onboarding to NAGTC
• Domain Analysis
• Support Roadmap
Timeline
Total time is one year from the purchase date.
What to Expect with Essential Support
• Schedule Discovery call: Within a week following purchase
• Discovery call completed: As scheduled based on mutual availability
• Domain Analysis & Roadmap: 3-4 weeks following Discovery call
• Domain Analysis & Roadmap Review call: Typically scheduled during Discovery call, to be performed once the documents have been shared, usually within 6-8 weeks after the Discovery call
• Once the Domain Analysis and Roadmap Review is completed, Super Admin access may be revoked and trusted apps may be blocked by the district.
• Support engagements identified in the roadmap take place throughout the year
• Ongoing Cadence Calls to review Roadmap, reflect on progress, and reconfirm or adjust the remaining activities and goals. Typically scheduled during or following Roadmap Review Calls.
Considerations
• Our consultants will not make changes to your Google Workspace Domain, they can only consult, make suggestions, and support.
• Our team members work from locations across the United States, Canada, and the United Kingdom you may see access from any or all of these locations during this process.
• Granting Super-Admin access to the CDW consultant is required for this service.
What We Do Not Support
We take pride in being Google Workspace for Education experts, spending countless hours honing and testing our knowledge to provide the best and most relevant support to schools. As such, we are unable to support most other systems or provide custom scripted solutions. For example:
* Hardware support
* Non-chrome OS devices (beyond Google settings)
* Windows Servers/Infrastructure
* Apps & extensions (beyond settings/troubleshooting)
* Student Information Systems (SIS), Learning Management Systems (LMS)
* Custom script (beyond consultation)
* IDP (beyond Google settings)
* Network/firewall/wireless setup, settings, & troubleshooting
* Teacher training
* Clever
* One-on-One setup and training for our Amplified IT SaaS Tool
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