Tech specs
Brand
Cisco
Product Line
Cisco CX Success Tracks
Model
Level 1
Manufacturer
Cisco Subscription
Software Name
Cisco DNA Advantage
License Type
Cloud License
Installation Type
Locally installed
Packaged Quantity
1
Coverage Period
1 Year
Service & Support Details
New releases update - 1 year, Phone consulting - 1 year - response time: 1 hour (next business day for requests outside of business hours) - availability: 24 hours a day / Monday-Sunday - severity level 3/4, Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1/2, Remote knowledge transfer - 1 year, Remote training - 1 year, Web knowledge base access - 1 year, Web support - 1 year - availability: 24 hours a day / Monday-Sunday
Service Availability
24 hours a day / 7 days a week
Service Response Time
30 min
Service Sub Type
Phone consulting
Limited Warranty
Technical Support