Tech specs
Brand
Cisco
Product Line
Cisco Smart Net Total Care
Manufacturer
Cisco CCW SmartNet AnyTerms
Product Supported
Complicated network devices
Packaged Quantity
1
Service Availability
8 hours a day / 5 days a week
Service Location
Shipment
Service Response Time
Next Business Day
Service Sub Type
Replacement
System
Extended service agreement - parts - shipment - response time: NBD - availability: 8 hours a day / Monday-Friday, New releases update, Product info support - web knowledge base access, Technical support - phone consulting - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1/2, Technical support - phone consulting - response time: 1 hour (next business day for requests outside of business hours) - availability: 24 hours a day / Monday-Sunday - severity level 3/4
Limited Warranty
Extended Service Agreement