Consilium UniRSM Remote Silent Monitoring - Server License - 1 license

Silent Monitoring is one of the essential functions in a contact center environment providing the ability for supervisors or for other administrators to monitor customer care agents during customer interactions. The UniRSM application allows for real-time phone-based monitoring of agents in Cisco's Unified Contact Center Enterprise (Unified CCE) and Packaged Contact Center Enterprise (PCCE) environments.