Know your gear
Site-to-Site VPN for connectivity to EGain Cloud from customer's contact center or from EGain Cloud to their back-end systems.
This is an option for customers who want integration between EGain application and their on-premises systems of records, and their on-premises systems do not support connectivity using https or TLS. VPN is not required for any integrations where customer's systems support connectivity using HTTPS or TLS.
This is an option for customers who want integration between EGain application and their on-premises systems of records, and their on-premises systems do not support connectivity using https or TLS. VPN is not required for any integrations where customer's systems support connectivity using HTTPS or TLS.