Tech specs
Brand
GlobalSCAPE
Product Line
GlobalSCAPE Maintenance and Support
Model
Premier
Manufacturer
GlobalScape
Software Name
GlobalScape DMZ Gateway Enterprise
Retail / Licensing
Maintenance
Installation Type
Locally installed
Packaged Quantity
1
Coverage Period
1 Year
Service & Support Details
New releases update - 1 year, Phone consulting - 1 year - response time: 1 business day - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 2/3, Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1, Phone consulting - 1 year - response time: 3 business days - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 4, Remote consulting - 1 year, Web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday, Web support - 1 year - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday
Service Availability
24 hours a day / 7 days a week
Service Response Time
2 hours
Service Sub Type
Phone consulting
Limited Warranty
Technical Support (Renewal)