Tech specs
Brand
HEAT
Product Line
HEAT Software
Model
Maintenance and Support
Manufacturer
Landesk Software
Software Name
Lumension Endpoint Management and Security Suite (L.E.M.S.S.) Enterprise Device Control
Installation Type
Locally installed
Packaged Quantity
1
Coverage Period
1 Year
Service & Support Details
E-mail consulting - 1 year - response time: 48 business hours / Monday-Friday, New releases update - 1 year, Phone consulting - 1 year - response time: 16 hours / Monday-Friday - priority 3, Phone consulting - 1 year - response time: 2 hours / Monday-Friday - priority 1, Phone consulting - 1 year - response time: 4 hours / Monday-Friday - priority 2, Phone consulting - 1 year - response time: 48 hours / Monday-Friday - priority 4, Web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday
Service Response Time
2 hours
Service Sub Type
Phone consulting
Limited Warranty
Technical Support