Tech specs
Brand
HPE
Product Line
HPE Tech Care
Model
Essential Service with Defective Media Retention
Manufacturer
Hewlett-Packard
Product Supported
Servers
Packaged Quantity
1
ENERGY STAR Certified
No
EPEAT Compliant
No
TCO Certified
No
Coverage Period
5 Year
Service Availability
24 hours a day / 7 days a week
Service Location
On-site
Service Response Time
4 hours
Service Sub Type
Parts and labor
System
Defective media retention - 5 years, Extended service agreement - parts and labor - 5 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday, Extended service agreement - parts and labor - 5 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday, New releases update - 5 years, Product info support - knowledge base access - 5 years, Product info support - web support - 5 years, Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3, Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1, Technical support - remote diagnosis - 5 years, Technical support - visual remote guidance - 5 years
Limited Warranty
Extended Service Agreement
