Tech specs
1-8 of 55 reviews
What is our primary use case? I use the solution in my company for the remote access it offers to computers. The tool is used to connect to our clients' desktops and offer remote support. What is most valuable? The most valuable feature of the solution is that it is very fast. The file transfer from remote machines to my machine or from my machine to the remote machine works well. One of the other features is the tool's ability to prevent the remote endpoint from being used by the user while I am connected to their machine. There is a feature that basically turns off the endpoint of the end users while TeamViewer is open. What needs improvement? The tool is constantly improving the software, and it does what it needs to in my environment. The product's expensive nature is an area of concern where improvements are required. For how long have I used the solution? I have been using TeamViewer for seven years. Specifically, I use TeamViewer remote support. How are customer service and support? I have never contacted the technical support for the solution. Which solution did I use previously and why did I switch? I have worked with AnyDesk. Compared to TeamViewer, AnyDesk is slower and is not as user-friendly. The file transfer support is not great in AnyDesk. With TeamViewer, you can actually use drag-and-drop features, which are not present in AnyDesk. TeamViewer is more expensive than AnyDesk. AnyDesk is definitely more affordable than TeamViewer. How was the initial setup? The product's deployment phase is straightforward. The tool's deployment is one of the easiest. It is basically just a matter of sending a link to a client to download because there are options, and depending on what link you give them, they can either install it or use the portable version. It is very easy to get the tool up and running on the remote machine. What was our ROI? I have definitely seen some time-saving benefits from using the tool. It is so easy to use and very fast, making it my go-to remote application. For argument's sake, before having TeamViewer, I literally used to spend four days of the week on-site with clients. Now, I only go on-site twice or thrice a month. What's my experience with pricing, setup cost, and licensing? The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly subscription. What other advice do I have? I am not too sure about the security features, but I do know they use an encryption layer. I have never had any security issues with TeamViewer. The tool's integration is fairly straightforward. Initially, I used to use TeamViewer as a standalone product, but now I use it after integrating with NinjaOne. In terms of the integration, the tool is pretty straightforward and easy. I have not dealt with AI in the tool. I recommend the tools to others. I haven't moved from TeamViewer even though it is more expensive than the other products because it is the easiest one to use. I have tried AnyDesk and some other solutions, but I feel that compared to TeamViewer, they were all slow. I rate the tool a ten out of ten. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
What is most valuable? TeamViewer is very easy to use, and I use it in a professional manner to assist colleagues at the university remotely. It's a good product for helping others, especially with user problems, installation issues, or other tasks. It's not my primary role, but sometimes, when someone has user issues with their computer, I assist them remotely. Even though I don't work at the service desk, I help with security and other problems using the tool. I find the mouse control and the ability to click for them very effective. I can move the mouse and click on buttons as if sitting at their computer. These are the basic features I use most often in the solution. There are tricker features that I don't use much because I don't need them frequently. Overall, it's a great tool for helping others with their computer issues without traveling to their location or another building. It saves time because I can guide someone by saying, "Go to the third option in the menu on the right," and then click on it. I can see their screen and guide them through the steps, watching the mouse move and seeing everything that happens on their computer. What needs improvement? We access the solution through a VPN, which improves our security. However, earlier this year, around the beginning of March, a CVE in the TeamViewer client allowed remote connections to other network systems, which was concerning. You could have unintentionally gained admin rights if you didn't update TeamViewer promptly. It's crucial to always keep it updated to prevent such issues. The tool should consider implementing two-factor authentication to improve such security holes. It should also integrate good security updates, which should be implemented automatically. I'm curious if TeamViewer can track the time I spend using it. I wonder if it records how long sessions last. For how long have I used the solution? I have been working with the product for seven years. What do I think about the stability of the solution? I rate the product's stability an eight out of ten. What do I think about the scalability of the solution? The solution is scalable. If someone calls the help desk and has never used TeamViewer, they can receive a link to download it. They can install and start using it to resolve their issues within minutes. I rate its scalability an eight out of ten. My company has more than 200 users. How are customer service and support? I support others. I haven't felt the need to call support myself. How was the initial setup? The tool's deployment is easy. What was our ROI? The solution lets me help my colleagues easily as if I were sitting in their neighborhood. What's my experience with pricing, setup cost, and licensing? The solution's pricing is reasonable. What other advice do I have? The solution is a good product and makes work easy. I would recommend it to others. I rate the overall solution an eight out of ten. Which deployment model are you using for this solution? Private Cloud Disclaimer: I am a real user, and this review is based on my own experience and opinions.
What is our primary use case? I use the solution in my company more for collaboration amongst different teams and for coordinating and having virtual calls and meetings. What is most valuable? The solution's most valuable feature is that the tool functions like a normal chat application. It is easy to use and has a pretty good UI. What needs improvement? Considering the earlier versions of the product, I think TeamViewer used to slow down the systems. Lately, I don't know if the problem still exists. For how long have I used the solution? I have been using TeamViewer for more than a year. What do I think about the stability of the solution? Stability-wise, I rate the solution a nine out of ten. What do I think about the scalability of the solution? I believe that more than 700 to 800 users in my company use the product. The product is regularly used in my company. How was the initial setup? The product's initial setup phase is very straightforward and simple. The product is out of the box, so it is pre-installed on our company's systems. What other advice do I have? In terms of the product's security features, the solution allows you to have team meetings, and you can also use it for remote access and screen-sharing capabilities. TeamViewer is typically like any other team collaboration software. I recommend the product to others since it is a good product for collaboration purposes. There are no connectivity challenges associated with the product. In terms of benefits, I would say that it is a good tool for collaboration, productivity, and virtual work as it saves a lot of commute time for the employees. I rate the tool a nine out of ten. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
What is most valuable? The product allows easy access to any system in case of any issues. What needs improvement? We cannot see the number of monitors working on the system simultaneously. It becomes complicated to switch from one monitor to another for different windows. What do I think about the stability of the solution? The product's stability depends on the network's stability in our environment. What do I think about the scalability of the solution? We have 2,000 to 3,000 TeamViewer users in our organization. How was the initial setup? The initial setup process is straightforward. It takes a minute to complete. What other advice do I have? It is a good product. I recommend TeamViewer to others and rate it a nine out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
What is our primary use case? Screen sharing and taking control of the remote computer environment to fix things were the basic use cases. What is most valuable? At the time when I used TeamViewer, it was considered a reference. It was a freemium version. So, getting started with it was easy, with a very straightforward usage, in my opinion. I also felt that the product had good security features, giving me a sense of security. What needs improvement? There are indeed more modern and user-friendly UI designs available in the market, which may overshadow TeamViewer's UI. This could be attributed to the fact that TeamViewer has been around for a while and sticking to its legacy interface. When you're a well-established product, it becomes more challenging to adopt new UI trends and make significant changes. For how long have I used the solution? It's already been ten years of using TeamViewer intermittently. What do I think about the stability of the solution? There were not any bugs or issues. So, I would rate the stability an eight out of ten. What do I think about the scalability of the solution? It is a scalable solution. It is a solution for enterprise businesses where scalability is key for enterprises. How are customer service and support? The tech support was very straightforward, providing real-time chats or assistance. How would you rate customer service and support? Positive What's my experience with pricing, setup cost, and licensing? I used the free version of TeamViewer. What other advice do I have? I would recommend you try TeamViewer; it is one of the leading solutions in this space. Overall, I would rate the solution a seven out of ten, maybe because it's not a new player in the field, in terms of usability or user interface, there are more modern and user-friendly options available in the market. TeamViewer has a legacy and may not be using the latest UI trends. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
What is most valuable? The most valuable feature has been the ability to give control to others for support purposes. What needs improvement? This solution could be improved by offering more flexibility in terms of usage. For how long have I used the solution? I have been using this solution for three years. What do I think about the stability of the solution? This is a stable solution. What do I think about the scalability of the solution? This is a scalable solution. How are customer service and support? We have received good support from the customer service team although at times we have waited a long time in the queue. How would you rate customer service and support? Neutral How was the initial setup? The initial setup is simple and straightforward. What's my experience with pricing, setup cost, and licensing? We use a paid version. The free version has some limitations and you're not able to make voice calls. What other advice do I have? Not every solution is 100% and there's always room for improvement. I would rate this solution a nine out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
What is our primary use case? TeamViewer is used to access computers remotely. I used it to fix computers if customers have technical issues. For example, if software or printers are not working correctly. Additionally, I can give demonstrations to customers on how to operate any application. What is most valuable? The most valuable features of TeamViewer are the ease of connecting to remote computers. I do not need a lot of information about their computers to connect, a nontechnical person can give me the information needed for me to connect. Additionally, the solution does not gather other system information about the host or client's systems as other solutions might, such as AnyDesk. What needs improvement? TeamViewer can improve connectivity. I had some problems connecting to my clients and now I use AnyDesk. For how long have I used the solution? I have been using TeamViewer for more than five years. What do I think about the stability of the solution? TeamViewer is a stable solution. What do I think about the scalability of the solution? The scalability of TeamViewer is good. However, I now use AnyDesk because I had a difficult time connecting to my clients. I am the only one using the solution. How are customer service and support? I have not used the support from TeamViewer. Which solution did I use previously and why did I switch? I previously used the Microsoft Windows Remote Desktop application, but it's complicated to use. The setup and configuration of the solution are difficult, you need the client to have some technical knowledge to be able to use it. TeamViewer was better. How was the initial setup? The initial setup of TeamViewer is easy, but there are some complicated settings that could be made easier. It is easy to download and I can share the link with a client to download and install it. Once installed, they only need to give me the ID and password to their TeamViewer and then I can connect. What's my experience with pricing, setup cost, and licensing? There is no license needed to use TeamViewer. What other advice do I have? I would recommend this solution to others. I rate TeamViewer a nine out of ten. Which deployment model are you using for this solution? Public Cloud Disclaimer: I am a real user, and this review is based on my own experience and opinions.
What is our primary use case? In my personal use case, I connected my system with the computer diagnostic center. There were some software updates and there were some temp file issues that I dealt with and I would troubleshoot using TeamViewer. How has it helped my organization? The solution enhanced our productivity and has smooth remote accessibility. What is most valuable? The solution is user-friendly and very flexible. The solution works well and meets my expectations in terms of usage. It's very easy to set up. The solution has a free service tier. What needs improvement? The product isn't missing any features and doesn't really have any downside. I'd like to see some specific version of the desktop or laptop. If there are no such limitations, it will be better so that more devices can be used. We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility. For how long have I used the solution? I started using the solution two years ago. What do I think about the stability of the solution? The solution is stable and reliable. there aren't any bugs or glitches. It doesn't crash or freeze. It has good performance. What do I think about the scalability of the solution? It has the potential to add the users so it is quite scalable. How are customer service and support? I have yet to have a need to reach out to technical support. Therefore, I can't speak to how they operate. Which solution did I use previously and why did I switch? I've also used Microsoft Teams. How was the initial setup? The solution is very straightforward and simple to set up. It was not a complex process at all. It took about 15 minutes to deploy. It is very fast. What's my experience with pricing, setup cost, and licensing? I used the free version of the product. I did not need to pay any licensing fee. What other advice do I have? I'd advise those considering TeamView to follow the instruction manual, and you'll be fine. I'd rate the solution nine out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
