Tech specs
Brand
VMware
Product Line
VMware Support and Subscription
Model
Production
Manufacturer
VMware Renewa1s Gov/Ed
Software Name
VMware Horizon Enterprise Edition
Software Version
7
License Quantity
100 named users
Installation Type
Locally installed
Packaged Quantity
1
Coverage Period
1 Year
Service & Support Details
E-mail consulting - 1 year / 6 contacts, Emergency phone consulting - 1 year / 6 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1, New releases update - 1 year, Phone consulting - 1 year / 6 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4, Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2, Phone consulting - 1 year / 6 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3, Remote monitoring - 1 year, Technical support - 1 year - on-site - severity critical, Web knowledge base access - 1 year, Web support - 1 year
Service Availability
24 hours a day / 7 days a week
Service Response Time
30 min
Service Sub Type
Emergency phone consulting
Limited Warranty
Technical Support