Tech specs
Brand
RSA
Product Line
RSA Enhanced Support
Manufacturer
Rsa Security
Product Supported
Complicated network devices
Packaged Quantity
1
Pricing Type
Upgrade
Coverage Period
1 Month
Response Time Comments
For critical issues
Service Availability
24 hours a day / 7 days a week
Service Response Time
1 Hour
Service Sub Type
Phone consulting
System
New releases update - 1 month, Product info support - e-mail consulting - 1 month, Product info support - web knowledge base access - 1 month, Product info support - web support - 1 month, Technical support - phone consulting - 1 month - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1, Technical support - phone consulting - 1 month - response time: 10 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 4, Technical support - phone consulting - 1 month - response time: 3 h - availability: 24 hours a day / Monday-Sunday - severity level 2, Technical support - phone consulting - 1 month - response time: 4 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3
Limited Warranty
Technical Support