Tech specs
Brand
StorageCraft
Product Line
StorageCraft Software Maintenance
Manufacturer
StorageCraft
Software Name
StorageCraft ShadowProtect SPX (Windows - Virtual Server)
License Quantity
1 virtual machine
License Validation Period
1 year
Country
United States
Installation Type
Locally installed
Localization
English
Packaged Quantity
1
ENERGY STAR Certified
No
Coverage Period
1 Year
Service & Support Details
E-mail consulting - 1 year - response time: 1 business day - severity high, E-mail consulting - 1 year - response time: 2 business days - severity low, E-mail consulting - 1 year - response time: 2 business days - severity medium, Emergency e-mail consulting - 1 year - response time: 2 hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday, Emergency phone consulting - 1 year - response time: 2 hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday, New releases update - 1 year, Phone consulting - 1 year - response time: 1 business day - severity high, Phone consulting - 1 year - response time: 2 business days - severity low, Phone consulting - 1 year - response time: 2 business days - severity medium, Web knowledge base access - 1 year, Web support - 1 year
Service Availability
12 hours a day / 5 days a week
Service Response Time
2 business hours
Service Sub Type
Emergency phone consulting
Limited Warranty
Technical Support (Renewal)