StorMagic SupportSuite Platinum Support - technical support - for StorMagic SvSAN - 5 years

SupportSuite is a comprehensive support program for SvSAN. The certified support staff are available to answer questions, assist with installation and resolve potential issues you have.

SupportSuite provides you with the peace-of-mind you need for your IT environment. SupportSuite is a consolidated and easy approach to providing instant access to support resources along with timely software updates. It’s an expedited means to answer and resolve questions as well as ensuring that your StorMagic software is updated to the most recent revision without the hassle. SupportSuite includes automated updates, KnowledgeBase access, live-chat and email support.

StorMagic provides various SupportSuite options to not only serve your technical needs, but also fit your budget.

Benefit from quick and efficient tools such as live chats, a personalized database and automatic updates to your SvSAN.

For customers just getting started with SvSAN, SupportSuite helps you start your server virtualization journey by providing initial installation support.

IT administrators are well aware of the challenges associated with any IT environment. SupportSuite alleviates the worries that come with everyday IT risks by providing a seamless and automated support infrastructure. Staying ahead of your ESX environment is integral to the survival and continued growth of your organization.

SupportSuite is extended to customers from 6 AM to 6 PM (Central US) Monday through Friday, excluding major holidays. European and international customers are provided with support 9 AM to 9 PM (GMT). A four-hour response time is guaranteed for customers with SupportSuite contracts.

StorMagic's Live Chat feature is an easy and efficient way to directly contact StorMagic support personnel for general support and higher severity related issues.

SupportSuite also includes access to Knowledgebase, your personalized database to log support cases and access StorMagic's online resources. These resources include manuals, guides and FAQ's that address many common questions.