Tech specs
Brand
Tripwire
Product Line
Tripwire Standard Support
Manufacturer
TRIPWIRE
Software Name
Tripwire Enterprise for File Systems
License Price Levels
Tier 1
License Type
Site License
Packaged Quantity
1
Coverage Period
1 Year
Service & Support Details
E-mail consulting - 1 year, New releases update - 1 year, Phone consulting - 1 year - response time: 24 business hours - availability: 12 hours a day / Monday-Friday - severity level 3, Phone consulting - 1 year - response time: 24 business hours - availability: 12 hours a day / Monday-Friday - severity level 4, Phone consulting - 1 year - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1, Phone consulting - 1 year - response time: 4 hours - availability: 12 hours a day / Monday-Friday - severity level 2, Web knowledge base access - 1 year, Web support - 1 year - response time: 24 business hours
Service Availability
12 hours a day / 5 days a week
Service Response Time
4 hours
Service Sub Type
Phone consulting
Limited Warranty
Technical Support (Renewal)